Beautiful hotel with wonderful reception...

Liked: The room was spacious and comfortable. Everything in the room was very modern and stylish. Plenty of complimentary drinks and snacks ? such a lovely added bonus! Staying in this hotel felt luxurious and its definitely a very good 4* reaching for 5! The hotel itself was gorgeous inside and out! The bar and restaurant in the hotel were beautiful, breakfast good (but I would say probably not exceptional and not the level you'd expect from a pricey 4 star). The staff was very helpful and kind!
Disliked: - The hotel has may lifts going to different floors (due to hotels unique location) and the lifts that were going to floor 0 didn't work most of our stay which was a bit frustrating as you had to take 4 levels of steps to get down/up.- The toiletries they use (Arran) are very nice but the ingredients of the shampoo are suspect because it feet like shower gel/soap and I hated using it on my hair. I would advice to bring your own shampoo as my hair felt awful after using theirs.- Room felt colder than desired and aircon didn't seem to work to heat it up.

Exceptional

Liked: Room was amazing
Disliked: Grand cafe was a little bit cold to sit in ,food is expensive,

Very good

Exceptional

perfect!

Liked: Great location, beautiful room for a family with 2 teenage sons and wonderful staff!

lovely stay, room was amazing...

Liked: beautiful
Disliked: nothing

Superb

Liked: All facilities were very good.
Disliked: Nothing

Exceptional

I expected more from such...

Liked: beautiful decor and interiors
Disliked: The room was dirty, the waste bin wasn?t emptied, the counter wasn?t cleaned, the room was full of feathers probably from the pillows, the duvet was all lumpy. The food was average but the restaurant was beautiful and ornate.