Exceptional

Liked: We left our room at 10am. Just missed breakfast.
Disliked: Construction, but that happens

Overall a very pleasant stay!

Liked: Friendly and helpful staff! Lobby looks and smells really nice, plus free breakfast!
Disliked: Half the hotel is under construction, which started around 6:30am on Friday. Brownish stain in the tub.

Good

Liked: Tons we're clean and well appointed. Great mattresses.
Disliked: They're doing construction and turned off the hot water right after I got in the shower, so I had to hyperventilate and finish my shower quick.

Would stay again after renovations...

Liked: Great location
Disliked: Renovations were taking place. Took 10 minutes to get hot water

Overall a very good experience.

Liked: Perfect location for visiting Biltmore estate.
Disliked: Key to room didn’t work. Tried getting new card. Didn’t work. Had to get room reassigned what does clerk came up and made sure we got in the reassigned room. He was very very nice. Construction going on but they stopped the work at seven and restarted at 7 AM.The website says there is absolutely no cancellation without the feet of the entire price of room for any reason or even a modification of your reservation. Was hesitant to work because of this but since I booked the night before, it was pretty sure we would not need to change. If it had been sometime out, I would have chosen another hotel with a different cancellation or change policy.

We had a good stay....

Liked: our room was clean but somewhat tattered. The shower was great and updated, but the vanity was old, and the wood was chipped. There is a mini kitchen with microwave and single serve Keurig coffee maker but no sink. The bed was comfortable, but we could have used an extra blanket. The breakfast was good, but they ran out of eggs halfway through breakfast on the 2nd morning we were there. This hotel is under construction, but we did not hear any of the Contruction on the 3rd floor. Sarah, front desk, was very friendly and helpful with questions we had.

Very good

Liked: Room was clean & front desk staff were friendly
Disliked: Breakfast was subpar.

Great location to Biltmore village.

Liked: The room was very spacious. Newly updated and clean.
Disliked: Breakfast was so so. Not many options and not very tasty.