The Savoy

Exceptional

A wonderful Celebration weekend

Liked: We were celebrating our Golden Wedding Anniversary and the hotel went the extra mile to make our stay particularly enjoyable
Disliked: Bathroom Shower drencher overpowering and handset very heavy and "clunky"

There is a lot of...

Liked: Lage
Disliked: Staubig, Aussicht, Zimmerausstattung, Minibar Selektion, Menu RoomService

Expensive

Liked: Enmities
Disliked: The overall price of everything

Room for improvement

Liked: Arrival and greeting from Erika was very professional and welcoming. We had a drink in the American Bar in the evening and Rachel was so chatty and again, professional. Breakfast on Saturday morning was excellent with a very attentive professional waitress (I didn't get her name). The new function areas are majestic, beautifully done. River Restaurant fantastic, delicious food, informed waitress and sommelier who made our meal super enjoyable.
Disliked: Our room had not been renovated and had no view, the bed was super comfy and we did sleep well. The water pressure was intermittent. Breakfast on Sunday morning was a contrast to the day before with 3 requests for toast...! The Savoy filtered water doesn't taste great.

Very good

Amazing experience everyone should try...

Liked: Outstanding experience. Example we arrived earlier than check-in time and were treated fantastically in the Reading Room. Teng attended to us in an exceptional way. Breakfasts were brilliant and it was cool to try the Gallery and River restaurants. The Savoy Grill was a highlight of our stay. Brilliant room too!
Disliked: Occasionally food servers were a bit serious, but almost always professional.

Funny but we’ll move uptown...

Liked: The swimming pool and spa. Great help there. Alert staff and facilities.
Disliked: Honest to god this is like staying at Faulty Towers. It’s total chaos most of the time with fawning British attention and silly over kill. The electricity is something the Brits just can’t seem to get right for Americans. I was hoping the savoy would help but no , their attempts to mitigate it this time ruined my electric toothbrush and a sleep sound device. The maid so thoroughly put everything away each day we forgot our sun hats when we left for Florence. While the big English breakfast was exquisite each morning the gallery restaurant was so chilled by the Aircondition it was a race to eat it while it was still warm. We tried the alternative River restaurant (no river the trees block out any view of the Thames). Equally cold and with the poorest service of the hotel. A dismal machine made cup of coffee and the same disinterested wait staff. We had tried dinner there with the same dismal results. They should close down this fraud.

Exceptional