The Saratoga Hilton, Saratoga Springs

Pleasant

Liked: So it was super hit or super miss- worked great because we were there for an event. Housekeeping was awesome even though we were a little delayed in checking out. The pool is outdated. Even though the restaurant charged me incorrectly for breakfast Gordon and Jim were quick to take care of the mistake. The manager Shannon at the front desk was really not accommodating and asked me to go the restaurant and Starbucks to have the incorrect charges corrected. And the valet Joe didn?t really want to hold my coats with the luggage. So not really sure how I feel about the service aspect.
Disliked: The service

Awesome staff, great amenities, best...

Liked: I like the overall service provided at the Saratoga Hilton, the location was perfect in walking distance to pretty much all the places we wanted to go, close to many restaurants, stores, museum and more. The Spring restaurant was great as well, staff was awesome, thanks Gabriel and Madison for recommend great wine and cocktail selections!!!! The check in process was pretty straight forward, front desk staff were very attentive to our needs. Thanks Emmanuel for a exceptional room service, very polite. The room was very clean and provided all the resources we needed, microwave and refrigerator that was pretty cool. Thanks Charlie for a prompt response to our door issue which he fixed right away. Love that the facility offers a fitness area which was super clean. We enjoy the access to the pool area as well..I couldn't be more happy to see Starbucks right there for my morning delight ;)..The overall service was exceptional and I will definitely be back. Thanks Andrew and Jim for having such a amazing staffs and meeting my expectation. This really made my trip worth it :)

Fine except for smell in...

Liked: Love the location and the lounge was very welcoming after a long day of travel
Disliked: My room had a terrible ?moldy? smell in it that made it very difficult to sleep and even be in. Too tired to complain at a late hour though

We enjoyed ourselves for an...

Liked: Bar was nice Bartender talked too much . I forget his name Room was clean and bed was comfortable Location was good
Disliked: Nothing

Exceptional

Would definitely stay here again!

Liked: The location was perfect! And the bar in the hotel was a great place to hang out between our other scheduled activities!
Disliked: The only issue we had was there had been some maintenance done in the bathroom prior to our arrival. The housekeeping staff had to come back because the work hadn?t been finished and the bathroom was dirty. When we returned to our room later on they had left behind their wet towels and cleaning rag in the main room by the TV.

Pleasant

Liked: I liked the location and convenience of it being so close to our destination, also the breakfast and staff were very good
Disliked: Our room smelled like sewer and the mattress was so uncomfortable that I was up and down all night and now have a backache, was just expecting more from Hilton

Exceptional

Mediocre.

Liked: The room was nice and large. Pool was very clean and my daughter had a great time swimming.
Disliked: There was a convention and there were people just yelling and shouting and running down the halls till well after 1am. I called the desk multiple times because they were slamming doors and being loud and we have a two year old trying to sleep. Nothing was done. I know for a fact no one came up to tell them to be quiet. I used to be a manager at the Hampton a few hours downstate from this property and this was completely unacceptable to me. I understand people having fun and enjoying their stay but this was unnecessary loudness at a very late hour that should have been addressed by staff.