The Sarah by Urban Rest

Met my

Liked: Not applicable It was closed
Disliked: Because there was no bathroom door, water leaked into the corridor

Very good

Frustrating customer service experience put...

Liked: The room is compact, with everything you need and nothing you don’t. A good base if you will be out and about, versus spending lots of time at. Warm, dry and clean in a great area of Darlinghurst close to the action, with lots of bars, restaurants and cafes on your door step.
Disliked: There was a localized power outage on my first night which affected entry to the bedrooms (which you had to type in a code). Fine, these things happen.My call though to customer service was met with, “…there’s lockboxes with fobs in them for the rooms (great), but I have to ring someone else to get the code.”- I had to wait a half hour to get my code to gain entry to my room.- A couple who were trying to check-in the same time I was on the phone got sent to alternative accommodation before coming back. The lockbox code they were given didn’t work. Unsure what happened to them.- I assisted a grandmother and grandson to try get her into her room. Their lockbox was empty. Again unsure what became of them.It was a comedy of errors with no clear structure or process. It made the fire alarm and two trucks that turned up the following morning even more of a debacle/hilarious but I’m unsure I can pin that on The Sarah.

Superb

Liked: Quiet, clean and convenient to St Vincent’s hospital
Disliked: Issues with chromecast not connecting, but this was resolved after contacting support

Beautiful hotel rooms, great location.

Liked: Great location, beautifully decorated room and easy check-in. Thoroughly enjpoyed our stay and would definitely book again.
Disliked: Could do with a blackout blind, but only a minor thing (we're used to pitch darkness!).

It was all ok, location...

Liked: Location suited me, close to St Vincents Hospital.
Disliked: Check in was painful, I had to knell down to use the key pad.

Will stay again if price...

Liked: Location perfect for St Vincents.Bed was comfortableAdjustable A/c temp was goodAppreciated the extra doona.Good communication from staff even if online
Disliked: Noisy water pipesKeypad at front door hard to read numbers and slow to react to pressing buttons - takes a few attempts to get in and this has happened before,The soap dispenser in bedroom sink was empty.Shower needs an extra screen to keep water in shower & not on toilet floor as it doesn't dry making using the toilet in barefeet uncomfortable. Maybe supply extra bathrmats to mop it up & still have a dry one to use for showering.Check in process arduous

Very good

Gorgeous room in a great...

Liked: Great clean comfortable room