The San Luis Resort Spa & Conference Center Guest Reviews
Write a review
3.5 miles from Galveston centre |
Write a review
Paul Tue, 19 March 2024
Exceptional
Paula Mon, 18 March 2024
Passable
Liked: The warm pool was the only plus as it was windy and overcast. .
Disliked: You advertised activities for kids, we saw nothing. Drinks and food mediocre and way overpriced. $90 for 3 drinks showed up on my tab at the pool bar on my bank statement. Grotto Restaurant. ..waaaaay overpriced. My pullout couch in the living room was like sleeping in a bowl of cotton and I have cancer and a bad back. It was literally worn out and sunk in like a bowl. The air mattress wouldn't hold air. No microwave, no Utensils or plates. For one night you gouged us NOT RICH people. You cater to the rich business ppl who don't hang at the pool. I told yall I have cancer and a bad back and put me in the room ALL THE WAY AT THE END OF THE HALL. LONG WALK. So I won't be going back. I travel a lot and have never paid so much for a mediocre room with a cement wall as our view. The pool wait staff worried more about what they looked like than catering to visitors. I saw several people in under an hour complain to staff "do they serve drinks?".Could not even access the outdoors for fresh air for all the pipes and concrete painted like a beach on the balcony. The kids were very disappointed as was I...this was their possible last Spring break with me.. I wouldn't mind getting some money back. I know how the system works. You say you're BOOKED except for SUITES and more expensive rooms...the hotel is known for its view as we had NONE. And you get us desperate by not having a cancelation policy so we're stuck at your command. The place has gone downhill especially the pool is very dated. Back in the day it was classy and affordable. I may warn people the Holiday Inn or Gaidos pool is more fun and has a great view! No price gouging on a holiday for kids. $30 for a child to eat breakfast? We Door dashed IHOP. $30 FOR 3 PPL to eat a nourishing meal without going broke. I know you had less expensive rooms. I stayed there for 300 one night and had 2 beds. And only because my boyfriend called yall on it and you lowered the price for him.
Dustin Thu, 29 February 2024
Exceptional
Factual Fri, 23 February 2024
Disappointing
Liked: I love the resort itself and the staff I have been coming for years
Disliked: I paid for club 10 was told I get complimentary vallet and breakfast. Nope they charged me for all of it. The bed needs upgraded and the pillows also.
Daniel Tue, 20 February 2024
Exceptional
Karen Tue, 20 February 2024
Exceptional
Sarah Thu, 15 February 2024
Always a pleasure to stay...
Liked: Location. Amenities.
Disliked: Room air conditioner caused everything to be damp. The carpet was constantly damp. Not good for asthma.
Mark Mon, 29 January 2024
Enjoyed our stay. Will come...
Liked: Very clean and wonderfully decorated.
Yelena Mon, 29 January 2024
Exceptional
Nagar Wed, 24 January 2024
Excellent
Liked: Clean
Disliked: Organized