The Rugby Hotel

Great place to relax after...

Liked: Great location. Clean and comfortable .
Disliked: Had to ring hotel to find out where to find car park but once sorted it was very close to the hotel.

Exactly what we needed

Liked: Room was comfortable, on an exceptionally hot couple of days there was little that could be done about the temperature, but the staff offered a room change to a more sheltered side of the building. The staff were exceptionally helpful, friendly, and nothing would have been too much trouble.
Disliked: Couldn't fault a thing.

OK, but one member of...

Liked: The location of the hotel was very good. Near the shops (if needed) and the taxi rank (as quite a hike to the railway station), and also right next to the famous Rugby School. I had a rather regrettable and serious complaint that I needed to resolve and the attitude of the night porter and the hotel manager was exemplary in how the handled my concerns. Whether the matter was then dealt with in the right accordance, is not of my greatest concern (but I will mention more in the next field).
Disliked: The room was far too warm, and I had to sleep with the old-fashiones Louvred windows open all night. Hardly ideal when located in the middle of a semi-lively town centre and near to a busy road junction.The breakfast was adequate but not the most inspiring.However. This...On making one or two concerns about the outside noise and presence of a dog that I felt a little afraid of, I was met with open aggression and antagonism by a young man on the front desk. He was shouting back at me in a totally uncalled for manner when I had been politely raising issues. I resorted to showing him a disability card (I won't declare what it is for though) believing that he would soften his angry stance.He then proceeded to shout across a semi-busy lobby area "well, I used to work with children with special needs". Not only was it an inaccurate judgement, it was also outrageously offensive, and a probable breach of GDPR. The excuse of an apology was not suitably contrite enough. I found the man to be arrogant, aggressive, and intimidating. I will allow anyone reading this to draw their own conclusions whether this insinuates bullying towards a member of the disabled community.

Pleasant

Pleasant but expensive for what...

Liked: Location was good. Size of room was good. The room was clean. Bed was very large.
Disliked: One window didn’t have curtains so it was bright in the morning. Expensive for what it offers. Ie at this price I’d expect some luxuries. Internet kept dropping out.

Clean comfortable and value for...

Liked: 2 night stay. Comfortable room and staff fantastic. Great location in the centre of town. Second time we have stayed at this hotel.
Disliked: Nothing

Pleasant stay helpful staff

Liked: Great location
Disliked: Room too hot

Bad

Very good