The Rubenstein Hotel

Exceptional

Exceptional

Liked: I have to say the staff were only fantastic and were so helpful
Disliked: Nothing loved everything about a hotel.

Superb

Bad

Had a great time with...

Liked: I liked the staff. They were prompt and professional. Cleanliness of the room and people cleaning the room were fast and efficient
Disliked: My room didn't have a window, felt like a prison room. I didn't realize I has booked a room without one. So I take full responsibility but for it to be almost $200 to change was insane. Which they could've been more accommodating. Same time I guess I understand

Stay was okay. Staff amazing....

Liked: Staff was excellent. Highlight of the visit
Disliked: Rooms absorbed sound. Way too noisy outside. Bathroom shower had no ledge to place soap or shampoo. Shower leaked into bathroom. Thermostat had no controls in room. Had to contact front desk

Very good

The ripped me off and...

Liked: It is a great hotel in a great location. The problem is the receptionist was anything but pleasant. After checking out, I learned they charged an additional $117 to my credit card. I called The Rubinstein to find out the reason because we did not charge anything else to the room. They told me they would forward my message to bookkeeping and they would return my call within 24 hours. It did not happen. I tried to contact them via their survey. They did not contact me. I have now called again with no response. 3 times, and they have not responded. Buyer beware!

Exceptional