The Rubens At The Palace

Very good

Liked: Staff was super great!
Disliked: I was traveling solo. A “single” room is so small I couldn’t open my suitcase! Really small

Felt it was overpriced for...

Liked: Staff were fantastic and the location was also great. Right near the palace but not too busy or noisy.
Disliked: Our room size was really small. Could barely open our suitcases which was disappointing given we had booked many months in advance. We did ask for a bigger room which we were given but the air conditioning was broken so we had to relocate again.

Excellent! Daughters 21st Birthday -...

Liked: Service was outstanding! The pillows and bed were fabulous. So comfortable. In fact, it was the best night's sleep I had in years. The breakfast was simply divine. The staff were superb and couldn't do enough for us. Thank you for making my daughter's 21st Birthday one to remember. The red velvet cake, the cheese board and the chocolate-coated strawberries I can highly recommend. Cocktails in the New York bar were delicious. Thank you - see you again soon xx
Disliked: I would opt for a bath going forward and the only downside for me with being quite short, I couldn't reach the soap dispensers in the shower. Other than that, it was amazing. I can't fault anything. The staff are oustanding! Thank you for turning down our bed and for the delicious cookies left for us that evening to return to. What a wonderful touch.

Good

So good to be back...

Liked: Exceptionally good!
Disliked: Everything was perfect!

Superb

Liked: Smaller than expected

On the whole we had...

Liked: The reception staff were lovely and the door man was an absolute gentleman.
Disliked: We booked two single beds but the room was made up as a double. We were assured that when we were out the bed would be remade as singles but that did not happen and it was past 11 pm when we were actually able to go to bed. It had been a long and tiring day so that was very disappointing. I would also have to say that the bar man was very surly and unpleasant.

The overall experience was super.staff...

Liked: The location was brilliant
Disliked: The room we were in was very small,also only one bedside lamp .The bathroom was also very small with very poor lighting .& no ventilation.There was a little step up into the bathroom which my husband and I kept hitting our toes on !There was no mini bar in the room .I know this is a traditional hotel but it could do with some mod cons .especially for the price .

Exceptional