The Rubens At The Palace Guest Reviews
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Write a review
Toshkezi Wed, 30 July 2025
The room was terrible—noisy, outdated,...
Liked: Location was good
Disliked: The hotel room was located next to some noisy AC units for the building. I'm sorry to say that for £350 per night, the room was very small, smelled unpleasant, and looked like it was from the 1950s. This experience doesn't sit right with me. I visit London at least twice a month for work, and for up to £250, you can find really good hotels like the Hilton. In fact, on the other side of Victoria Station, the Premier Inn offers a better experience for only £150. Additionally, charging £70 to park my car just down the street feels like a rip-off! This was supposed to be a special occasion for my 20th wedding anniversary, but unfortunately, the Rubens Hotel was a letdown.
John Sun, 27 July 2025
Superb
Karina Sat, 26 July 2025
Exceptional
Ian Wed, 23 July 2025
Superb
Colin Sat, 19 July 2025
Great location and great staff.....
Liked: Great building, amazing staff, great facilities, great ambience, great decor….
Disliked: Nothing!
Adrienne Sat, 19 July 2025
Very obliging and pleasant staff....
Liked: Excellent breakfast
Disliked: Rooms a little small
Anonymous Fri, 18 July 2025
Stay there, you won't regret...
Liked: Location is, well, about as nice as King Charles's! Seriously, what makes the Reubens great is the staff. Your every need, care, or concern is taken care of immediately, efficiently, cheerfully.
Disliked: There's nothing not to like about the Reubens.
Mary Thu, 17 July 2025
Lovely tea; great location; road...
Liked: Staff very friendly as they were “students” Nice decor. Tea is exceptional
Disliked: I requested a quiet room and was given a first floor room next to traffic- I had travelled over 24 hrs from Alaska n needed sleep- the windows were not sound proofed; staff politely ignored my questions of quietness. I lost 25% of my vacation by a sleepless night listening to trucks n traffic. I was moved to a quieter room the next day- but as a cancer survivor needing sleep I do not appreciate my repeated requests for quiet being ignored.
Justin Thu, 17 July 2025
Concierge staff exceptionally knowledgeable
Liked: Great location, very friendly staff and very capable room service - very fast service, nice large bed and very clean sheets
Disliked: fridge in room
John Thu, 17 July 2025
Started good but finished disappointing
Liked: The check in was easy the room was nice, there was a problem with noise in room 103 and could not get a good nights sleep
Disliked: There was a noise outside room 103 all night. When checking out this complaint was not handled very well