Name: The Royal Sonesta Portland Downtown
Address: 506 Southwest Washington Street, Portland, OR
Telephone: (888) 420-1647
Rating: 4.25

Royal Sonesta is amazing. I will come back. Great experience.

Liked: The front desk was so inviting. Our room was immaculate. A special treat was waiting for my little dog. She was given a new ball, neck-kerchief and bowls were set out for her. Any place that gives a warm welcome for my little dog is worth 10 stars! The bed and pillows were incredible. Wonderful place. We'll be back!
Disliked: The only thing that was awkward was not having a valet meet us at the door, help with our luggage and take my car to valet for me. For what they charge for valet service, I think they could provide this service. Otherwise, it was a perfect stay.

fantastic location, great vibe, big...

Liked: Plenty of friendly, professional staff on hand, gorgeous relaxing lobby, great decor, spacious room with 3 beds. walk to anything
Disliked: only thing was meager (but tasty) breakfast

Exceptional

Everything went above and beyond...

Liked: Fun whimsical decor , gorgeous room, bathroom, got a free upgrade and breakfast buffet which was really nice as well.
Disliked: Parking is valet only and I think $49 a night or something so we opted to park at a nearby garage that was cheaper.

great hotel. would stay again

Liked: Very nice room with lots of space and great artwork and decor.
Disliked: Neighborhood is a little rough at times

Exceptional

Good Location, would use again.

Liked: The entry area and lobby/sitting room was comfortable and appealing. There was even a pianist playing one evening. The dining room was connected to the hotel, no outside walking was necessary.
Disliked: The shower was too hot, we told the employee at the lobby desk on the Friday morning, but it was not working when we returned that evening. We had to use another room to shower on the Saturday morning. The sofa bed was not comfortable.

Budget experience at a premium...

Liked: The queen suite was perfect for my needs. Bedroom was semi-private and the living room was a comfortable size. The lobby was pleasant and clean
Disliked: Really disappointed by this hotel and how well reviewed it is here on Booking.com and Google. The rooms are in need of a refresh: chipped paint, broken dresser drawers that need their tracks to be replaced, wobbly furniture and lamp shades, etc. The pull-out sofa bed required that I rearrange ALL the furniture in the living room including lamps and a large table just to open the bed. The mattress was in a plastic bag with a single flat sheet and thin polyester blanket provided for sleeping. This was so upsetting and uncomfortable. Hotel felt very dark, poor lighting throughout. The vibe that they're trying to create (vintage-quirky) isn't well executed. I would urge you not to purchase breakfast unless you are confined to the hotel and have no other way to feed yourself. Dry, chalky potatoes that have been warmed from frozen, powdered eggs, pastries that look like they were purchased from the bakery section of the supermarket. Basic continental for $15. Plenty of lovely brunch spots in the area, but the hotel is not located in the best area of an already small downtown quarter: litter, panhandlers, folks that are inebriated/high splayed out on the sidewalk, etc. Coffee and tea service is offered in the lobby during a short window; only offered "to-go" in paper cups in both the lobby and restaurant. Felt economical and cheap; disappointed by the "budget" feel of the experience.I booked this room through Booking.com and the staff was not knowledgeable about the rate or what was to be included in my stay. Despite booking (and obviously paying more) for five people, I was only offered breakfast for two. I had to pay for additional breakfasts at full cost FOR CHILDREN, only to walk into the restaurant and see what I've already described above. I've stayed at other hotels in the area that provided breakfast for occupants, but this was denied. I then asked if the children could dine at a reduced price, this was also denied.