The Royal Sonesta Chicago River North

Welcoming staff; great room; clean; a wonderful stay!

Liked: Excellent stay.
Disliked: Can't think of any.

Exceptional

Superb

It was clean and nice

Liked: Location
Disliked: The smell they pump in!

Passable

Open Your Pool!

Liked: Staff fantastic. Clean. Location great.Staff the best! View in one room superb!!View in second room disappointing.
Disliked: Pool closed. Pool closed really affected our stay. Especially with pool closed, rooftop terrace should have been open later than 10:00. You locked the door to rooftop terrace at 10:00...way too early. Our first stay here was the best...this third stay was disappointing with poor view one room and no pool, early rooftop shutdown. Again, the staff was the best!!!

Exceptional

Liked: Roof top, location, coffee in lobby. Friendly staff!

Great location and comfortable sleep,...

Liked: Excellent central location near the “Grand” red line station and walking distance to Riverwalk. Rooms were clean, sleep was comfortable, and curtains blocked light well. The rooftop offers a nice view of Chicago and is accessible during the day. The bellboy (Spiro) and the front-desk staff were nice.
Disliked: The hotel's full name can be confusing - be sure to enter "North" in your GPS to avoid arriving at the wrong location (there's also "West"). Check-in was frustrating: although we arrived around 11 a.m. and agreed to pay the $40 early check-in fee, we were then told no rooms were available, which made the whole process feel pointless. The furniture in the room was visibly worn and dated, and several amenities weren’t working: the pool was closed (we were told it was due to a city council order), and the ice machine on our floor was out of order. Additionally, due to the hotel’s proximity to a fire station, siren noise was frequent, even during the night.

Wonderful stay!

Liked: The hotel is wonderful! We had a terrific time in Chicago. For sure It became much better because of Kate (front desk) and Spirol. They turned our trip more pleasant and enjoyable. Coffee and tee at the lobby everyday was a nice start for the day. Our room was so comfy and It was been well cleaned in our entire stay. We use the hotel bikes. They weren’t new but perfectly useful for one day. I truly recommend this hotel!
Disliked: The room was terrific!

Unclean room and overbilled us...

Disliked: This property is either very poorly managed or dishonest. We had two major issues: (1) we were charged for valet parking at checkout despite not even bringing a car with us, and (2) our room was unclean at check-in with a significant mess on the floor. While the property did remove the parking charges after we noticed and confronted them, there are plenty of other better managed hotels nearby that know how to clean a room and bill you correctly.