The Royal Sonesta Chicago River North

Welcoming staff; great room; clean; a wonderful stay!

Liked: Excellent stay.
Disliked: Can't think of any.

Great hotel, I’d stay here...

Liked: Everything was great in this proper hotel! It was clean and kept daily, beds were comfortable, excellent noise insulation, good A/C, well maintained room and facilities. Very centric!
Disliked: Pillows could be better, they were too thick. Called to ask if they had any other types and they had not.

Superb

Very good

Liked: The bed of the room with views was amazing
Disliked: Pool was closed

Overrated - and just careless...

Liked: Location and rooms are good.
Disliked: Personnel were careless. There was a major dispute over whether breakfast was included. They sold it on Booking with breakfast and a daily bar credit, but on arrival we were told the credit was much lower and had to be used for breakfast — which wasn’t actually included in the room price as advertised. After escalating to the hotel manager, they acknowledged what could clearly be seen as deceptive advertising and offered unlimited service at the restaurant. The manager handled it well and fixed the situation, but before that I had to deal with two receptionists who were shamelessly careless, visibly annoyed, and repeatedly dismissive of my requests. Completely unexpected. Then, on the first morning at breakfast, the waiter handed us a menu covered in coffee stains. When I asked for a clean one, he actually complained, saying it was "just coffee." This, at a restaurant that’s already overcharging for everything. Also, the room phone didn’t work, so I couldn’t call the concierge. I told them the first night since I had to go downstairs in person just to ask for a pair of slippers. They said they would fix it — never happened. So prepare, in case you stay here, you might need to go up and down for basic things.

Superb

Poor

Liked: We stayed there because of the pool and the front desk even told us the hours of the pool as we were checking in and soon found out that it was under maintenance our entire stay.
Disliked: The pool wasn't opened and was the main reason we stayed there.

Passable

Liked: Location
Disliked: Lack of clarity about room amenities- such as free standing bath tubFixed shower head didn’t work- only hand sprayer No check out time or local info posted in room No mini bar

My stay was fantastic

Liked: The stay is always warmy and comfortable
Disliked: There isn’t ice machine on each floor

Not amazing but nice proximity...

Liked: It is very near the Riverwalk, which is a great location. The room was very spacious. Staff at check in were friendly. The lounge with fireplace at the reception is nice.
Disliked: The 'city view' looked out over trash bags and a back street, it was not great. The hotel is also quite outdated. The toiletries left in the room were a bit dusty/dirty. It feels a bit forlorn.