Superior bellhops; fabulously clean; extreme comfort; soundproof; overall highly recommended.

Liked: Incredible and perfect location.
Disliked: Inconsistent information from one conceirge to the next.

Very good

Very good

amazing stay

Liked: very nice facilities
Disliked: the view was not facing the river

great downtown stay

Liked: Ben was the reason my stay was amazing. from the moment i walked into the hotel he greeted me and treated me like family. upgraded my room and gave me my wife and i bottle of Chardonnay for her birthday. He gave great recommendations and also checked in from time to time. ask for him. great guy.
Disliked: everything was amazing

Highly recommended

Liked: Perfect location. Great views of a river. Clean rooms.
Disliked: I liked it a lot!

great hotel for a short...

Liked: perfect location
Disliked: housekeeping doesn’t clean room every day

Exceptional

Exceptional

Liked: The room was spacious, clean, and well designed, just as the photos suggested. The location of the hotel is at the heart of the city and of walking distance to many great restaurant. We used the valet service and it was convenient and reasonably priced. Will stay at this hotel again

It was one of the...

Liked: We were greeted every time we walked up to the entrance and walked through in the door with a smile and friendly. words. Charles was a very nice man and helpful with directions and helped us with a few suggestions we asked him about. He always offered to get us transportation if needed. Ben was the first employee we met and he checked us in and gave us an option to upgrade our room to a ‘River view’ and it was an awesome view… it made our hotel stay ! The River view was amazing to see when we came back to the hotel. Ben has great customer service skills and is very friendly. Great hotel experience … will definitely stay with your hotel when we’re are back in Chicago!
Disliked: Not a thing…