The Royal Sonesta Chicago Downtown Guest Reviews
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Stephanie, Colorado Springs, visiting Nederlander Theatre Chicago
Superior bellhops; fabulously clean; extreme comfort; soundproof; overall highly recommended.
Liked: Incredible and perfect location.
Disliked: Inconsistent information from one conceirge to the next.
Eduardo Mon, 25 August 2025
Exceptional
Olivia-mary Mon, 25 August 2025
The perfect way to see...
Liked: Amazing location and the friendliest staff
Disliked: Nothing
Linda Sun, 24 August 2025
Enjoyed having the tavern for...
Liked: Ease of registering at front desk and check out.n
Disliked: Nothing.
Emerson Fri, 22 August 2025
Great View
Liked: The view and the location
Disliked: Nightly deposit but no services, they didn’t even have room service. I don’t mind spending but I also would like convenience.
Federico Fri, 22 August 2025
Very good
Okever Thu, 21 August 2025
Exceptional
Alexandra Thu, 21 August 2025
Perfect hotel for our 3...
Liked: Perfect location!!!!
Disliked: Huge room - lots of space for 3 adults to spread out and not be on top of each other. Comfortable beds, amazing river view. Fast elevators.
Irtiza Tue, 19 August 2025
Good
Sharleene Tue, 19 August 2025
Superb
Muhammed Mon, 18 August 2025
Our stay was great until...
Liked: The location and size of the room was great. Staff were nice and welcoming except the condescending and disrespectful receptionist who checked us out.
Disliked: We did enjoyed our stay at Royal Sonesta until the very end of our trip. At checkout, we were unfortunate to work with a disrespectful and condescending girl. Our checkout bill was higher than our booking invoice. When I ask the girl why the difference in invoice prices, her respond was that we had 2 Evian water bottles in the room. I told her twice, yes we did BUT we did not need or use the water bottles, just like in any others hotels we utilize during our trips. For some reason, she wasn’t happy with my response or the fact that we didn’t fall for that trap. This was her statement—-“ Okay, I’m going to provide you a onetime courtesy and waive the water bottles for you.” The disrespect in that sentence, after repeatedly telling her we did not need or use your water bottles. I wonder how many people they do this to and get away with charging them for expenses they didn’t incur. Read your bills/invoices/receipts before you leave. Some of these hotels are just full of crap!