Royal Lahaina Resort & Bungalows

Ok stay in a nice...

Liked: Very old school place. Service was mediocre. Great location.
Disliked: Room smelled musty. Room only cleaned twice in a six day stay. Restaurant overpriced for what it was

Superb

Good

Exceptional

Nightmare stay filled with hygience...

Liked: We stayed at this property the first few days in maui with some friends, and it was ok, not bad, not great, and we had another reservation with my extended family here and our experience was horrendous.We didn't like anything this time, and the whole experience was stressful. We just wanted to get away from it.
Disliked: We filed a longer complaint about this place, but to start with, we booked our second stay (although in advance) without breakfast, which was a buffet (very disappointing). We believe it was added by mistake when we adjusted our stay and reduced it by two days. We don't book breakfast anywhere we go due to my partner's allergies.To start with, we had to explain the situation regarding the mistake, our previous stay, and ask for help so my partner could eat - not just we got a resounding NO, we had to beg to speak with a manager, and once we did, he solved it, but guess what? We had to explain it every day. But the funny thing? This was the least of our problems after what we found the morning after our first night.We found a serious hygiene and pest issue in our room: a wooden cabinet was visibly infested with what appeared to be wood-boring beetles and larvae, along with frass (fine wood dust), indicating an active infestation. This was deeply distressing and concerning for our health, hygiene, and belongings.And what's worse than that? The lack of acknowledgment, empathy, or anything to sweeten our stay. We didn't even get an apology! My sister found the same in her room, too, and that only means it's everywhere in the hotel! Nightmare of an experience.

Worse value for money I...

Liked: The location and beach were nice, and the evening concerts.
Disliked: The staff was friendly to a bare minimum level, if at all. My partner has allergies and they couldn't accommodate most of it, with minimal options for Non-Gluten and Non-Dairy. After a couple of days, we had to keep on explaining it. No one remembers you, like at other hotels, and when we asked for something extra, they gave us the feeling we were a burden. We stayed in Maui for 2 weeks, at different hotels, and at this property twice, with friends and later with family, and we were all dissatisfied from the level of the hotel.

We really enjoyed the quaintness...

Liked: It is one of the older resorts, but have updated nicely- staff was super friendly. Note they are still making updates. But we wrrr fine it wasn’t noisy.
Disliked: I would not go the all inclusive breakfast. We opted out and we were glad. Every morning when we came down there was a line of people-(tourists). However the food in the buffet is not worth the price. Better to eat off their menu, which was good, at your leisure and try some other breakfasts at some other resorts. Castaways, Sheraton and enjoy some different menus.

A very disappointing stay/experience. Wouldn’t...

Liked: I best thing is the music under the tree branches. So nice sitting there chilling. The beach was nice too. But they don’t own that.
Disliked: We got a musty smelling room. Asked to change and they offered us another musty smelling room. Oh but we could upgrade if we paid more. Honestly 1 staff member tried to help but the managers in the office didn’t care at all. So excited to be in Maui and they ruined it. Also they don’t tell you, you have to pay for parking until you’re there. Coffee is out of a button machine at the cafe. And the food in photos does not represent the pictures online. Waste of money staying here

Since its the only resort...

Liked: Yoga, cultural centre and beach access made it unforgettable.All rooms have sea view.Gym is well equipped and empty most of the time.
Disliked: Paid parking? Seriously? Why out of 2 pools one is relatively clean and the second one is always full of debrisWe were not offered welcome drink nor lei. Or is it only in the movies?“Branches” are not marked on the map, not possible to find the location for live music.The front desk sending in the wrong direction wasted a lot of time. The only person who knows what is where is an older lady who works in the morning. Asking anyone else about directions was only resulting in being sent to wrong places and wasting time.