The Royal Kelowna - Bellstar Hotels & Resorts Guest Reviews
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|0.3 miles from Kelowna centre|
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Bellil Thu, 25 February 2021
Liked: The view
Disliked: The staff
Warren Thu, 25 February 2021
Karli Wed, 24 February 2021
Liked: It all exceeded our expectations as a whole but there were a couple of things I wanted to mention. The coffee maker in room 553 wasn?t functioning properly. That being said, it could have been the operator (me) lol. Also, I did already inform the lady at checkout but the Bluetooth speaker went awry at 1:30 am while someone else tried to connect from another room and it kept connecting to ours. We had to turn the breaker off to make it stop. She did inform us that they were new and perhaps needed some adjusting. All in all, loved this stay. Thanks!
Kyle Mon, 22 February 2021
Gina Sun, 21 February 2021
Robin Mon, 15 February 2021
Martin Sun, 14 February 2021
Liked: The staff are simply amazing. The service received was above my expectations. Thank you again for sure a great experience.
Disliked: The heat pump thermostat in the suite was stuck at 68F. It was quite warm during the night. We changed the thermostat Set Point to 55F but it would go back to 68F after a couple minutes. Ended up switching off the circuit breaker for it over night. Slept great after.
Mike Tue, 9 February 2021
We were very comfortable and...
Liked: There wasn't a breakfast available.
We loved the location. We were able to walk to most everything we needed.
Monique Mon, 1 February 2021
Decent for the money you...
Liked: No breakfast available
Disliked: The lighting in room was good but even though there was lots of lights not a ton of natural light in the living space. I had booked through booking.com for a king room. When I arrived to our room is was a queen bed. After contacting the front desk to inform them they did comp us for parking fees in their error but at the end of the day I wasn?t happy as I booked a king as my husband is tall and his feet were off the bed in a queen... after talking with them again regarding the cleanliness of the room and the mix up with our reservation they said they only had two bedrooms available but if we wanted to move due to their mess up they would have to charge us. poor way of making it right in my eyes. Due to this I wouldn?t go back or recommend them to others. Room was poor for cleanliness considering it?s Covid... HELLO. Cleaners should be going above and beyond. I work in the hotel/travel industry and the standards of cleanliness were low. We did put in a complaint and they did come back and make it right with cleaning the issues that were pointed out but would have been peace of mind that it was clean when I arrived. I also found the rooms very hot and stuffy. Another note if you do stay here make sure you?re not over looking the restaurant next door as they play loud music and even with the windows shut you can hear it over your own tv.
Fred Thu, 28 January 2021
A great place for a...
Liked: The hotel is really nice, our room was a little dated buy super clean and really nice. The gym, hot tubs and infinity pool were fantastic.
Disliked: Our access key card would only work one time and then needed to be re-programed. The front desk seemed very annoyed that we kept having to ask him to reset the card. He was quite short with us. The lady out during the day was really helpful and upgraded us to a room where the door card did work better.