The Royal Hotel TLK

Disappointing

Disliked: No breakfast available, as was promised. The shower did not work properly, so they gave us another room. The WiFi was impossible to connect to, and when we were connected, we could be kicked off very quickly again.

Passable

Appalling customer service, filthy hotel...

Liked: Absolutely nothing
Disliked: I feel compelled to share my experience to warn others. When we arrived, the place looked like a building site — there was absolutely no mention of ongoing works on the hotel’s website, which is misleading and unacceptable.The website also boasts a bar and restaurant, but in reality, the menu is extremely limited to what appears to be microwave meals. We checked into our room to find it reeking of drainage issues and absolutely filthy. Worse still, there were rodent traps placed around the back door of the room, which is extremely concerning for health and safety.The shower was faulty and didn’t drain properly, causing the bathroom floor to flood. I slipped on the wet floor and hit my head, which was both painful and dangerous.After check-in, we tried to relax by getting a coffee in the bar. When I asked for a cappuccino, the staff member told me they could make it but wouldn’t advise drinking it — not exactly confidence-inspiring.Since the menu was unappealing, we ordered a Chinese takeaway. When we went to reception to ask for two plates and some cutlery so we could eat in our room, the man at reception literally laughed at us and said “no sorry.” When I asked if he was serious, he told us to ask the bar staff, who then rudely refused as well, stating they were serving food until 7 p.m. and wouldn’t provide plates or cutlery. This is shockingly poor and unhelpful customer service.While walking back to our room, the entire corridor stank of weed, which made it clear that other guests were openly smoking drugs on the premises — seemingly with no issue from the hotel management. Yet somehow, they refused a simple request for plates and cutlery so we could eat properly.To make matters worse, we were here to celebrate our 5-year anniversary — a much-needed break from our children — and this experience has completely ruined what should have been a special occasion. Eating a Chinese takeaway with my hands, which stained my newly painted nails, was the final i

Exceptional

Poor

Liked: Nothing
Disliked: It is a construction site.Why was I charged for breakfast when indeed, that service was not available?I need a refund.

Passable

Liked: The room was spacious, clean and comfortable
Disliked: The room wasn't ready on time, there was no food at all we had ordered breakfast on booking. Com then told wasn't any not enough information should have been told room only and nowhere to eat in walking distance rea and coffee very meagre 2 tea bags 2 coffee sachets

Bad

Good

Bad

Disliked: Staff was very bad