Name: The Royal Hotel
Address: Station Road, Elgin
Telephone: 0800 031 8416

Our key card didn’t work,...

Disliked: Very basic DIY project obviously but effort made… no pictures or finery at all. Very stark. Had problems with key twice, couldn’t get into property at end of the night but couldn’t . No compensation offered then, just a pack lunch to take away from the manager.

Avoid at all cost

Liked: The only thing we liked was the location.
Disliked: Everything. Having read previous comments I just wish I had read them before booking the Hotel.We were in room 2 in the Annex. On arrival there were dirty pillows which needed to be replaced. There were no pillow protectors on the pillows.The room was not clean. The shower curtain was filthy and wasn't hung properly. Obviously set up as a twin room which meant the headboards didn't match with a double bed which was 2 cobbled together and very uncomfortable. Only one bedside cabinet. Lampshade hanging loose and touching the bulb which constitutes a fire hazard. And lastly but not least no cold water!On complaining we were put in room 8 within the Annex It was slightly better but had faults. Large crack on top of cistern. No plug in the sink. KHandle hanging off on shower door. Television wouldn't work. We complained at Breakfast time and were told it would be fixed by time we came back at night but it didn't happen!I complained at Breakfast time and asked why it hadn't been fixed and was made all sorts of excuses an Niicola the so called Manager walked away saying she couldn't handle me complaining and walked away and said she had to take 5 !!Not very professional by someone in charge.She also said previously that we would be entitled to a refund for part of our stay but didn't happen!!Honestly I think she just said what you wanted to hear at the time and there was no intention of a refund. I would certainly stay clear of this establishment.