Good

Liked: Staff were very friendly and helpful. Location was good for us as we were travelling by train.
Disliked: The bed was a bit hard.

It was v good

The staff were polite and...

Liked: It was very close to all amenities and only a walking distance from the venue.

Exceptional

Liked: Staff are absolutely lovely, very clean facilities couldn't recommend enough. My 'go to' hotel in Cardiff.

Very good

Superb

Good

Excellent hotel. Clean and comfortable....

Liked: Beautiful historic building. The restaurant - the Captain Scott Room - was especially impressive. Although a listed building which means limited adjustments can be made to accommodate accessibility for disabled guests, I had no problems getting around in my wheelchair and having let the hotel know about my needs, they had carefully selected a room that was easy to access. Breakfast was fresh, plentiful and there was a huge choice, full English, fresh fruit, cereals, pastries, continental, toast with jams, spreads, marmalade and honey, tea, coffee and juices. The staff were friendly, welcoming and helpful and the hotel itself is close to the train and bus stations and is right in the heart of Cardiff meaning easy access to shopping, bars and restaurants and entertainment venues.
Disliked: There are two entrances. Wheelchair users need to use the rear door and this entrance is not particularly welcoming. Indeed, it is quite off-putting and we were a little concerned as to what we would find in the hotel. Simple things such as renewing the somewhat tattered flag and cleaning/painting the pillars by the door would give a better impression of the excellent standard once inside the building

It provided a clean comfortable...

Liked: Hotel is centrally located with plenty of eating places nearby. Staff all very friendly and helpful. Communication very good
Disliked: Lots of steps within the hotel. Not much atmosphere