Traditional spacious hotel with great...

Liked: location, spacious, heated bathroom floor, heating towel rail, bathtub, comfortable beddings, friendly service staff, consideration for international travellers
Disliked: lack of usb direct port

Centrally located and a great...

Liked: Excellent and elegant hotel with old world English charm.
Disliked: The breakfast is not the best value for the money. Not bad food, just pricey.

Dusty room, dangerous equipment in...

Liked: The location is superb.
Disliked: The hotel has an unpleasant & quite cloying background smell in communal areas.The lifts took ages to arrive and were often packed once they got to the second floor where we were.The bathroom was dirty & dustyThere were some ancient macaroons left out for us which were stale. The promised chocolates never appeared despite reminders.The complimentary tea/coffee biscuits were not replenished despite constant requestsThere was no written information in the room. No instructions re: how to place room service orders. We were told we needed to use the TV. The TV did not work. We realised the aerial had been removed. Staff then told us they could get a printed copy of the menu for room service and commented it was often difficult to get a connection (!)The telephone had been disconnected. I realised why later on at night because the light up button was so bright. I guess a previous guest pulled out the connection to turn it off!The minibar was not stocked other than packet of popcorn, can of Coke & a bottle of water. There were no instructions so it was not clear if these were 'free'. I assume stuff in a mini-bar costs something...Breakfast required queueing for 15+ mins & being given a number - it was beginning to feel like a motorway service station at this point.There was a dirty plate on the plate stack on the second morning.The first morning, there was a queue for hot food. When it got to our turn to take a plate, we saw the person infront struggle to get a plate out of the container. When we tried to get a plate out we both burned ourselves. There is a warning about the plates being hot but the problem here was the plates were not rising up away from the scalding hot heating element. I called for a member of staff who just grabbed a pile of plates & stuck them on the stack. No comment, no apology, no words at all.

Superb

Exceptional

Liked: Everything it was lovely, staff were all amazing Thank you very much we had a lovely time
Disliked: Nothing

Good

Excellent location, lovely room, helpful...

Liked: Fantastic location, great updated room, exceeded expectations. Staff was friendly and helpful. Very pleased and would definitely recommend!
Disliked: Nothing!

Perfect get away

Liked: Really good staff, loads of extras and great location
Disliked: Nothing

A very comfortable and enjoyable...

Liked: The hotel was brilliant, the view of the river and eye was amazing, such a comfortable room with a brilliant view! Will definitely be back
Disliked: There was nothing I would change