The Royal Highland Hotel

Very good

Inverness was fun and hotel...

Liked: Parking out front and location
Disliked: ladder left in room. breakfast people not all that nice

Good

Liked: Room was quite large but quite dated. Beds were comfy but quite noisy.breakfast was substantial and no need to upgrade to a cooked breakfast.
Disliked: Squeaky bed.

Location was perfect. Facilities average....

Liked: Location
Disliked: There was no housekeeping. When I asked the main desk about it, the staff was quite unhelpful and rude and told me I need to put out the sign for room cleaning or else there would be no housekeeping. I wasn’t told about this practice when I checked in and there was no notice in the room or any mention in the booking confirmation. When I told the staff this is very unusual, he said quite rudely that it wasn’t and that he had worked in many hotels with this practice. Well I have stayed in many hotels and have never come across such a practice, the standard practice was if there was no “do not disturb” sign, housekeeping is expected and would be carried out. Anyway I asked him for a set of towels and trash bags so I can clean out the rubbish the replace the towels by myself. He gave me a bath mat instead of a medium towel (so I got a large towel and 2 bath mats) and said he would bring the trash bags but never did. Separately, one part of the floor under the carpet felt like a hole and would squeak whenever it was stepped on, and the shower head was fixed at a position whereby there was no space to apply shampoo etc when the shower was on. In addition it was quite noisy with noise from the window, creaking floors and thin walls from which the snores from next door can be quite clearly heard.

Pleasant

Nice hôtel in good location

Liked: Large room, comfortable bed, central location.
Disliked: Unable to open windows. Breakfast wasn’t great and some items had run out at 9am

Inverness Trip

Liked: Location is excellent right next to the railway station, but we weren't disturbed. Staff were all extremely helpful bar one person. Rooms were very clean and comfortable. Continental breakfast had plenty of options and were refilled throughout. Building is a little dated but is still elegant and has all you need.
Disliked: Was disappointing to learn that the breakfast included in our deal was continental only. No mention of a further fee to upgrade when I booked , nor when we checked in. The packed breakfast which was organised for us due to an early start was for three people when we had booked four, also fairly difficult to spread Nutella onto bread without a knife and whilst in a moving bus.

I believe at one time...

Liked: Location
Disliked: State of the property, the food and the prices

Exceptional

Liked: The breakfast had a great range to choose from.The menu in the restaurant was great and the food well cooked.The rooms were spacious and warm.
Disliked: There was nothing I didn't like.