The Royal Duchy Hotel

Exceptional

Superb

Nice building, disappointing attention.

Disliked: We booked this stay as a replacement for our Ruby anniversary trip to the US which we had to cancel due to illness. I informed the hotel of the reason for our stay and they upgraded our room. Other than that there was no acknowledgement that we were there to celebrate a special occasion. No flowers, no complimentary bottle of fizz, nothing. A friend of ours is a travel agent and she arranged for some favours - a box of quality chocolates - to be delivered to our room. Even this didn't prompts a response from the hotel. The day before our anniversary I requested to have a 4 x seat table for our anniversary breakfast so that we could have plenty of space to open cards and gifts. This didn't happen and when we arrived for breakfast I then had to work hard to be seated at a different table to our usual allocation and one which had an empty table next to us. The waitress COULD have pushed the two tables together but even that didn't happen.It's also patently clear that there is a hierarchy of service which gives priority to returning/regular guests who don't like having THEIR routine disturbed, hence we were never able to secure a breakfast table with a view. The building, rooms and facilities are very good but we felt let down and disappointed at the lack of attention for our special stay.

Good

Liked: Location, public areas i.e lounge area and staff
Disliked: Small single room, several things could definitely be sorted and improved

Lovely location. Room for improvement.

Liked: The views from our room were magnificent.
Disliked: Room was very small for the price. The bathroom sink/basin was tiny and better suited for downstairs cloakroom. Supplies in the room such as tea/coffee were lacking. Cooked breakfast was very greasy and practically swimming in oil.

An Outstanding hotel

Liked: The staff were very friendly, the food quality was excellent and the hotels location was very nice as it overlooks one of Falmouth's beaches.
Disliked: Not much I could say, perhaps the rooms door lock seemed to not be working that well, but apart from that my overnight stay was great.

Exceptional

Liked: Everything
Disliked: Nothing

Wouldn’t stay here again even...

Liked: Its location was good and the view excellent
Disliked: Poor attitude of the staff

Lovely, relaxing weekend away in...

Liked: Everything was lovely