United States
Canada
United Kingdom
New Zealand
AustraliaThe Rookery Guest Reviews
Overall Average Score:
Wonderful (4.65 out of 5)
Write a review
Menu
Write a review
Katy Sat, 26 July 2025
Excellent city centre luxury
Liked: Proximity to transport and excellent location. Feeling of luxury. Excellent staff. Nice cat!
Disliked: Nothing, everything was great
John Fri, 25 July 2025
Treated differently from other guests,...
Liked: The hotel has a charming 'old world feel' in the best possible way. Elegance and tradition in abundance. It's just a pity that I was treated so poorly by the staff.
Disliked: Unfortunately I was treated differently compared to other guests. I can't say whether this was a case of racial profiling, or an assumption that I couldn't possibly belong at this hotel. I am a black british male, and all other guests were caucasian or of east asian decent.This includes the combative energy with which I was greeted upon check-in. No warm welcome, as I saw other guests receive. Just suspicion, with cold demands for me to produce my name, my passport. Odd for a hotel of this caliber, I thought. Before check-in was completed, the staff found reason to argue with me in an incredibly condescending tone - he would not accept that I had pre-paid for the room. His computer eventually proved me right (when he bothered to check). Mistakes happen, but why lecture me ("you are wrong, you've made a mistake") before checking? Another incident with different staff - I was asked to prove my identity after returning to the hotel one evening. The hotel insists that guests deposit room keys with front desk before exiting the hotel. Upon return, all other guests simply have to state the name of the room they have. During my 4 day stay I saw countless guests come and go without issue. But for some reason, it was only me who had to prove that the room belonged to me? Rather humiliating.This treatment left a sour taste in my mouth. So much so that I wrote to the hotel via WhatsApp upon checkout, requesting to discuss with the hotel manager and making my allegation very clear. The duty manager (worryingly) thanked me for not sharing my feedback via Booking.com, and despite empty promises - I had to followup again 5 full days later before this matter was deemed deserving of a response. And that response was unsatisfactory - explaining my experience away ("security is of the upmost importance to us") without explaining why no other guests were subject to this treatment.
Herman Thu, 24 July 2025
Exceptional
Walker Wed, 23 July 2025
Exceptional
Patti Mon, 21 July 2025
Exceptional
Liked: My daughter and I intended to be Princess and Queen for my 65th Birthday. And The Rookery did it. Amazing property. Wonderful area of town. Exceptional service. The Junior suite was truly a dream come true. Thank you so much.
Murray Sun, 20 July 2025
Exceptional
Ceri Sat, 19 July 2025
Exceptional
Yolaine Sat, 19 July 2025
Exceptional
Jonathan Fri, 18 July 2025
Exceptional
Karen Wed, 16 July 2025
We stay in a lot...
Liked: A Love Letter to The RookeryIn Clerkenwell’s quiet, cobbled grace,We found a most enchanting place—Where time stood still, and charm ran deep,And history whispered us to sleep.The Rookery, with its stately air,Wove elegance through every stair.Each room a tale, each nook a dream,Bathed in a warm, nostalgic gleam.The staff—oh, what a gracious crew!With every smile, their kindness grew.Attentive hearts and thoughtful waysLit up our London night and day.We wandered halls of oak and gold,Where stories of the past unfold.A quintessential British stay—Refined, romantic, tucked away.So here’s our thanks, both deep and true,To all who made our dream come through.The Rookery—forever dear—A blessing to us, that much is clear.
