The Rochford Hotel, Rochford | ConcertHotels.com

Excellent boutique hotel. Staff are...

Liked: Because of covid the usual excellent cooked breakfast was not available, however a very nice little cold bag of breakfast fruit,yogurt and breakfast muffin etc was left outside my door. I look forward to returning to my favourite hotel when breakfast service is back to normal. A very pleasant little boutique hotel.
Disliked: Because of covid .usual cooked breakfast was not available. But that is not the hotels fault. A good alternative is given.

Brilliant stay

Liked: Very helpful and friendly staff and modern hotel

Pleasant place to stay. was...

Liked: How helpful the staff were beds comfortable
Disliked: No air conditioning in room

would stay again if they...

Liked: clean roon, decent shower nice big TV. coffee machine on the landing on free vend which was a great touch
Disliked: Breakfast was a takeaway in a bag and rubbish to be honest.

Very good

Liked: Clean and convenient
Disliked: Close to the town centre

Very good

Liked: The staff are very helpful and accommodating.
Disliked: The walls are too thin. We can hear the next door during our whole stay.

Very good

Clean and great staff!

Liked: The hotel is very clean and up to date, Staff very friendly and welcoming
Disliked: The bed mattress was too soft for me, but still very clean. But i do have back problems.

Very good start apart from...

Liked: It was ok considering COVID and they tryed to give us something to eat in the morning
Disliked: The tv was very poor on reception kept losing signal and the lady on reception gave us next door so we could watch the football which was very good of her

Passable

Liked: It?s location., and the staff were pleasant.
Disliked: I understand the reasons for the adjustments made due to the pandemic, but the fact that a cooked breakfast wasn?t available and that upon requesting my room to be serviced on day 3, I was told I could be supplied with a change of towels, bedding etc. but would have to change the bed myself as the maids weren?t cleaning rooms until after guests had departed. I feel this should have been reflected in the price of the room. The fruit juice, Alpen bar, apple, and muffin, supplied for breakfast whilst being sufficient to satisfy hunger, did not I feel represent equal value to the cooked breakfast/toast/cereals etc. That I have been served in higher star rated establishments in Southend. I had been trying to book for this time of year at the Rochford Hotel for a number of years as it is handier for me when visiting family. I?m sorry to say that my disappointment has meant that I will be booking in Southend from now on.