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The Robey eeef
The Robey, 2018 W North Avenue, Chicago, IL
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4.5
HOTEL RATING: 
WONDERFUL
4.5 out of 5 (293 Ratings)
4.2 miles from Chicago centre
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Hotel Description
Located in the heart of Chicago's Wicker Park neighborhood this historic hotel is located 3 miles away from the shopping dining and entertainment on the Magnificent Mile. On-site dining and free WiFi is available. Hardwood floors and 400-thread count sheets are featured in every light-filled room at The Robey. A flat-screen TV and a Bluetooth-enabled sound system with TV connectivity is included. Café Robey offers French-American fare for breakfast lunch and dinner. Guests can enjoy a morning coffee or grab a drink after work at the café's second floor lounge. The rooftop lounge Up & Up is located on the 13th floor of the hotel and offers city views lounge seating and an array of cocktails and spirits. The United Center home of the Chicago Bulls is a 14-minute drive away from The Robey. Lincoln Park Zoo and Wrigley Field are both 3 miles away.

Check-in time: 15:00   Check-out time: 12:30
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1 room
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2 guests
Amenities View More
y
Free Internet
u
Swimming Pool
E
Fitness Center
w
Non Smoking
q
Accessible
x
Free Breakfast
j
Free Parking
A
Business Center
B
Airport Shuttle
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Pets Allowed
Other Amenities
` Free Internet Available
` Free Internet Access
` Free Internet In Public Areas
` Fitness Center or Spa
` Accessible
` No Smoking Rooms/Facilities
` Restaurant
` Swimming Pool
` Laundry
` Meeting/Banquet Facilities
` Newspapers
` Parking
` Valet Parking
` Room Service
` Safety Deposit Box
` Terrace
` Air Conditioning
` Bar
` Concierge Service
` 24-Hour Front Desk
` Elevator
` Massage
` Dry cleaning
` Internet services
` Shoeshine
` Non-smoking throughout
` Trouser press
` Breakfast in the room
` Ironing service
` Bridal suite
` Billiards
` Heating
` Fax/photocopying
` Luggage storage
` WiFi
` Allergy-free room
` Sun terrace
` Outdoor pool (seasonal)
` Bikes available (free)
` Special diet menus (on request)
` Daily maid service
` On-site parking
` Private parking
` WiFi everywhere
` 24-hour security
` Accessible parking
` Secured parking
` Daily Housekeeping
` WiFi available in all areas
` Happy Hour
` Kid meals
` Street parking
` Pool towels
` Wine/champagne
` Bottle of water
` Chocolate or cookies
` On-site coffee shop
` Beach chairs / loungers
` Outdoor furniture
` Back massage
` Neck massage
` Foot massage
` Couples massage
` Head massage
` Hand massage
` Full body massage
` Fitness
` Pool/beach towels
` On-site coffee house
` Sun loungers or beach chairs
` Breakfast options
` Walking tours
` Live music/performance
` Live sport events (broadcast)
` Key access
` Key card access
` Security alarm
` Smoke alarms
` CCTV in common areas
` CCTV outside property
` Towel change upon request
` Towels changed upon request
` Plastic straws
` Plastic cups
` Plastic bottles for water
` Guests can opt-out of daily cleaning service
` Plastic stirrers
` Carbon monoxide source
` Guests have the option to reuse towels
` Use of cleaning chemicals that are effective against Coronavirus
` Linens, towels and laundry washed in accordance with WHO guidelines
` Room is disinfected daily
` Rooms sealed for guest after cleaning
` Social distancing in dining areas
` Food can be delivered to guests room
` Staff follow all safety protocols as directed by local authorities
` Hand sanitizer in room and common areas
` Process in place to check health of guests
` First aid kit available
` Cashless payment available
` Social distancing rules
` Mobile app for room service
` Screens or physical barriers placed between staff and guests in appropriate areas
` Linens, towels and laundry washed in accordance with local authority guidelines
` Guest accommodation is disinfected between stays
` Guest accommodation sealed after cleaning
` Physical distancing in dining areas
` Food can be delivered to guest accommodation
` Hand sanitizer in guest accommodation and key areas
` Physical distancing rules
` All plates, cutlery, glasses and other tableware have been sanitized
` Guests can opt-out of accommodation cleaning service

The Robey Guest Reviews

OVERALL AVERAGE SCORE: 
WONDERFUL (4.5 out of 5)

Write a review

4

Very Good - 4 out of 5

Fred Sun, 26 July 2020

Very good

Disliked: Parking!!!

5

Exceptional - 5 out of 5

Anonymous Sun, 26 July 2020

Exceptional

5

Exceptional - 5 out of 5

Motinola Sun, 26 July 2020

We were constantly impressed by...

Liked: The room was amazing, and you can tell that thought went into creating a comfortable environment in the rooms. Since the hotel is right by the L, they provided ear plugs and a sound machine. Every single staff member-from maintenance to the front desk to the chefs to the waiters--everyone was lovely. They also really enforced COVID-19 protocols which made us feel safe!

3.5

Good - 3.5 out of 5

Rob Sun, 26 July 2020

Great location. Would stay again

Liked: Great location
Disliked: Nothing

4

Very Good - 4 out of 5

Bridget Fri, 24 July 2020

Very good

1

Poor - 1 out of 5

Christopher Mon, 20 July 2020

Very poor

Liked: Rooms were clean and modern. Rooftop lounge area has a great view and was a nice place to hangout. Within walking distance of several bars, restaurants, and public transportation.
Disliked: Overall experience was not good. I understand that due to COVID-19 (Boo) hotels are having to cut back on staff and amenities but, there should still be some sort of ?experience? to be had by the guests still coming to stay with you. The only staff I ever saw in the hotel, never made eye contact or said hello. No valet but was still asked to to pay for unsecured parking across the street and had to have hotel staff notified every time I wanted to enter or exit the lot. No belI service which I completely understand but as I struggled to bring in luggage and dogs, I noticed the Front Desk Agent just watching. They never offered the use of a luggage cart (which I hadn?t seen) or to at least just hold the door open. Server at the lounge was lackluster and looked like they wanted to be anywhere but there. It felt like the employees that were working were doing the bare minimum in terms of customer service. It was disheartening because I was expecting more from your hotel. Out of all the options I had I chose your property to stay at. I tried to go in with no expectations because I get it, things have and will continue to change but I felt like I just rented a room at some cheap motel. It made me feel very much under appreciated as a guest. I was charged for a missing tray from the mini-fridge. I spoke with someone from the hotel and told them that I took the tray out and set it on top of the fridge. I asked if someone could go check because it might not have been noticed unless you were actually looking for it. I was told it was confirmed with housekeeping. I told them that can?t be correct because I didn?t take, nor would I ever take, a used cafeteria tray from any hotel. I have submitted a dispute with my bank for this charge. I?m not sure what happened to your tray but I know it was on top of the fridge when I left.I was also charged a ?no show? fee for a separate reservation over dates that I wasn?t even in Chicago.

5

Exceptional - 5 out of 5

Dana Thu, 16 July 2020

Exceptional

Liked: The room was exceptionally clean and comfortable. I appreciated the staff being so mindful of cleanliness and CDC guidelines. The pool area did get a little crowded but they started to limit the number of people once it because full.
Disliked: the breakfast in the diner could have been better for the price.

5

Exceptional - 5 out of 5

Sean Thu, 16 July 2020

Exceptional

3.5

Good - 3.5 out of 5

Anonymous Tue, 14 July 2020

Good

Disliked: Bed was uncomfortable and the room was very small. The lighting was also poor.

4.5

Wonderful - 4.5 out of 5

Chloe Sun, 12 July 2020

Superb

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The Robey 2018 W North Avenue, Chicago, IL