The Riverside House Hotel Guest Reviews
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Write a review
Ros Thu, 28 March 2024
Food and staff superb. Great...
Liked: Great location for visiting Bury St Edmunds, Ely and if you enjoy planes then it’s perfect. Lovely grounds to sit in next to the river though we went in March. Quirky and I like that.
Disliked: Bathroom window needs some attention but nothing major.
Andrew Mon, 25 March 2024
Very good
Liked: Location was excellent for me. The staff were all very friendly and the food was acceptable.
Disliked: I wasn't in the main building.
David Sun, 24 March 2024
Exceptional
Michael Sat, 23 March 2024
Happy Happy days...........
Liked: Staff...all pleasant and very helpful......If we are in the area again would certainly look forward to staying.The food was excellent...we booked b/b but having arrived early and had lunch decided to eat in house for the 3 nights we stayed.
Disliked: Have sat here for 30 minutes trying (very hard) to think of something and failed miserably ............
Emma Tue, 19 March 2024
Lovely staff and surprisingly delicious...
Liked: Very friendly staff. We decided to eat our evening in the hotel very last minute. The restaurant was quiet so we were very surprised to find the food excellent. We ordered haddock and new potatoes. It was absolutely delicious, cooked to perfection and beautifully presented.
Disliked: The self service check in system. Not very user friendly.
David Tue, 19 March 2024
Exceptional
Deborah Tue, 12 March 2024
Very good value and lovely...
Liked: The staff were all excellent - kind, thoughtful, friendly, efficient and professional. Food was really great - the breakfast was included in the price of the stay and was exceptional value. The shared areas were lovely.
Disliked: Our room was a little disappointing, it felt unfinished, the furniture looked sparse in such a large room. The room was in the courtyard not the main hotel and therefore our door was an external one, however it was poorly fitted and you could see daylight around the door. When we woke in the morning there were a number of ants on the dressing table - we reported this to the member of staff on reception when we checked out.
Bernie Sun, 10 March 2024
Staff all very friendly and...
Liked: Lots of character would be even better with a visit in the summer
Disliked: No negatives
Raouf Sun, 10 March 2024
This is my third stay...
Liked: It was made to order, you have to be British to get along well.I would have preferred a buffet.
Disliked: Le menu au restaurant pourrait être plus varié et moins british.
Emily Sat, 9 March 2024
Exceptional
Liked: What was meant to be a day trip up and back from Cornwall for a meeting turned into me, sat in a car park, searching hotels at 8 pm on a Friday because Murphy's Law laughed at my hubris. I booked and drove directly there, arriving about 10 minutes after booking. Despite my late, unexpected arrival during the middle of dinner service, they met me with smiles, kindness, and patience. They sorted my check-in and sorted my bad day with a much-needed glass of wine.The room itself was perfect for my needs, but it would have suited for a longer stay, too. I had the family room (my young daughter was with me), air we both found the beds to be super comfortable and a much needed respite from my poor planning.I actually suffer from OCD, so normally, I keep that in mind when I discuss cleanliness. However, I can say that I was relieved to find that it was spotless, smelled fresh and inviting, and I was happy that I could walk around on the floor without slippers (you don't know me, but those who do would be surprised by this). The linens were crisp and fresh, the pillows were so comfortable, the coffee service was stocked and such a blessing this morning. I didn't make it to breakfast, unfortunately, but judging from the rest of my stay, I'm sure it would have been fantastic.Parking was abundant. I couldn't hear any other patrons, which meant I slept a little better than I meant to (hence the missed breakfast). All around, it was just a fantastic stay.I can't thank the staff enough for saving me from myself, and I highly recommend them. I will definitely be staying again next time I'm up...but I'll prebook this time, and maybe even bring a change of clothes or toiletries. 😂
Disliked: My stay was too short! I wish I would have stayed longer! :)