Wonderful and personal treatment by the staff.

Liked: Superb and friendly service.

Liked: Beautiful lobby. You can just see the history when you walk in
Disliked: We felt judged when we first walked in like we did not belong there by hotel staff

The rooms are not overly large, but they are elegant and regal. The hotel's architecture is grand. Wifi in common areas is a plus, but it should probably be included in rooms without extra charge. My view of city hall and the downtown skyline was phenomenal. The center city location is prime and convenient to all the trappings. If you are looking for historic upscale hotel accommodations during your stay...look no further.

Liked: Location and friendly staff. Everyone went above and beyond to make sure our needs were taken care of.The amenities were first class.
Disliked: There was a reoccurring lock problem causing more than one lock out. This needs to be resolved in the computer system.

Disliked: old food found in fridge. dirty room. would not have stayed if the web site said there were major rentavations going on

Liked: The view was great
Disliked: We had a lot of trouble with the door and key and there wasn�t a lot of lighting options

Exceptional

Exceptional

Liked: Loved the place, the building and my room was awesome, will always like to return once again

Exceptional

Liked: The location was wonderful and the room was splendid. No other complaints, it was grand!
Disliked: Their coffee in room service was way too dark and bold. Need to have an alternative. Got eggs Benedict and the ham was so paper thin it was ridiculous. Tasted great, but for $24 I would have liked more meat. Oh, and the coffee in the room was the same as in room service. Regular coffee would have been nice.

Only the smartest travelers need...

Liked: Best hotel, staff, food and ambiance in Philly. No other location compares to the Ritz.

It was an overall good...

Disliked: Our bathroom sink was clogged and not functioning upon check-in. It was fixed while we were out for the day. However, I did not expect that type of problem at a Ritz Carlton property.