Wonderful and personal treatment by the staff.

Liked: Superb and friendly service.

Amazing experience

Liked: My wife loved the bed because she is very sensitive to mattress . I liked the tube because was able to get my legs down in the water. We both loved the shower.
Disliked: Was not enough body lotion for us both.

Pleasant

Exceptional

An excellent hotel with a...

Very good

Our stay was amazing, a...

Liked: The hotel was spectacular and nostalgic as we loved the history behind the hotel as well has how beautiful it looked, but best of all, the staff, the service, and the entire atmosphere was so very friendly and helpful. We got a look at "the vault" and heard the story behind it, and we were shown and got to walk the "staircase" down to see the Grand ballroom! I could gush more on how wonderful the staff are -- from reception to the concierge to the cleaning to the dining -- they all made our stay so comfortable, safe, and fun!
Disliked: We did find the area under the oculus, where, I think, the bar was located, very noisy and very hard to have a decent conversation without having to really raise your voice, but thankfully, lots of other areas were available to visit and have time to ourselves and of course, see more of the city center of Philadelphia!

Okay

Good

Liked: Large room, extremely comfortable and friendly helpful reception staff
Disliked: Only hotel I have stayed at in USA that charges for internet.We had an old , knocked about bar fridge in the corner of our room that was not plugged in, and really did not fit in with the Ritz standard of decor. It had water inside and had not been cleaned. I asked twice on our stay for it to be cleaned, was assured by reception staff that they would inform hospitality to come up straight away - we never saw them and left the following morning with an unclean fridge in our room

Good