The Ritz-Carlton Naples

We found the Carlton Ritz...

Liked: The quality and choice of food was excellent. The staff were friendly, helpful and polite
Disliked: N/A

Exceptional

Wonderful location Ritz service was...

Exceptional

Liked: I appreciate your service

All round five star experience...

Liked: This is a large and busy hotel even in the off season. The double queen room is beautiful and spacious very comfortable for a family of 4. The beach service wasn’t great but the pool had a great vibe and service. The pool chairs were the most comfortable I have ever enjoyed. The grill restaurant was pricy but fantastic food and service!! Nolita was great for lunch best pizza I ever had!! The gym was also amazing spacious, all new and lots of equipment! The Vallet and bell services were very efficient
Disliked: There is no view of the beach from the hotel lobby, restaurants or pool. If you want an ocean view you have to choose an ocean view room. We had a partial view from our balcony but with the hotel being set a bit off the beach (there is a sort of march lands between the hotel and the beach) from the 12 floor it wasn’t enjoyable to sit on the balcony. There was also construction across the street on our side of the building.

Very good

Nice atmosphere

Liked: It was nice to stay at newly renovated place and food was overall good. We had poolside lunches and breakfast buffet.
Disliked: Water pressure was so low on 14th fl and one lady at concierge was very rude. I understand her first language is not English but we were suspicious if she was a racist.

Beautiful experience

Liked: Courtesy helpful accommodating staff, addressed our Specual Anniversary with an upgrade to room , property beautiful...

Exceptional