A fantastic beach property.

Liked: Location is fantastic.On thr Beach. Wonderful staff.

Exceptional

Expensive but worth it. Except...

Liked: The opulence, customer service (from the valet and wait staff to room service and beyond).
Disliked: Our shower drain was clogged. stood in 3 inches of water for the whole shower. Not good.

Would not consider this property...

Liked: Great food.
Disliked: Very cold inside the hotel. AC blowing very high on top a very cold weather.

Disappointing

Unhappy!

Liked: I expected way more from this place. My experience with any Ritz Carlton before this was good until in stayed here. This place didn?t do justice to the value. We payed way too much to get a small room with big in my daughters bed. I was told I will be getting a free night but they only end up taking away the resort fee of $150. I would never stay at a ritz again or recommend it to anyone I know.
Disliked: Had a bad experience. There was nothing great about this place. The bed and pillows are very uncomfortable. I do not accept this kind of treatment after paying almost 1100 a night!!!

Disappointing

Everything was what l had...

Liked: Everything was exceptional as expected except for the reception l received at the front desk at checkin and checkout
Disliked: There could have been better communication regarding payment at checkin and checkout

Disappointing

Disliked: Misrepresentation- booked 2 rooms with partial views & paid a premium. 1 room looked directly into a wall & the other was of the pool. Partial view always refers to the ocean. After asking for the manager eventually 1 room was changed at an extra cost. Hotel is understaffed & outrageously priced.