The Ritz-Carlton Laguna Niguel Guest Reviews
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|1.9 miles from Dana Point centre|
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Natalia-marva Fri, 14 January 2022
A fantastic beach property.
Liked: Location is fantastic.On thr Beach. Wonderful staff.
Hector Sat, 4 December 2021
Whipple Fri, 3 December 2021
Expensive but worth it. Except...
Liked: The opulence, customer service (from the valet and wait staff to room service and beyond).
Disliked: Our shower drain was clogged. stood in 3 inches of water for the whole shower. Not good.
Jason Sun, 7 November 2021
Would not consider this property...
Liked: Great food.
Disliked: Very cold inside the hotel. AC blowing very high on top a very cold weather.
Melinda Mon, 4 October 2021
Hassan Sat, 28 August 2021
Liked: I expected way more from this place. My experience with any Ritz Carlton before this was good until in stayed here. This place didn?t do justice to the value. We payed way too much to get a small room with big in my daughters bed. I was told I will be getting a free night but they only end up taking away the resort fee of $150. I would never stay at a ritz again or recommend it to anyone I know.
Disliked: Had a bad experience. There was nothing great about this place. The bed and pillows are very uncomfortable. I do not accept this kind of treatment after paying almost 1100 a night!!!
Penny Sun, 1 August 2021
Steven Fri, 30 July 2021
Everything was what l had...
Liked: Everything was exceptional as expected except for the reception l received at the front desk at checkin and checkout
Disliked: There could have been better communication regarding payment at checkin and checkout
Penny Thu, 29 July 2021
Disliked: Misrepresentation- booked 2 rooms with partial views & paid a premium. 1 room looked directly into a wall & the other was of the pool. Partial view always refers to the ocean. After asking for the manager eventually 1 room was changed at an extra cost. Hotel is understaffed & outrageously priced.
Burcin Sun, 25 July 2021
Nice place to stay at...
Liked: Friendly staff, willing to help
Disliked: The facilities, building is somewhat outdated and old fashioned