The Ritz-Carlton Chicago

Good

Disliked: Staff definitely treated me differently since I booked with a third party.

Helpful staff, comfortable environment

Liked: Accessibility, cleanliness
Disliked: Nothing

Excellent stay.

Liked: City view. 28th floor.Weather detracted from view, but it would have been awesome if it was a clear day.

Superb

We had a wonderful time....

Liked: Rooms were comfortable. Cozy feel to them. Bed was amazing! Slept like royalty! We enjoyed having breakfast. Customer service was great. Staff were friendly.
Disliked: Wish amenities (bathrobe and lotions) were available to purchase on site.

Won’t be back

Liked: Location
Disliked: Bad coffee in the rooms. Having to pay for wi-fi, parking rate very high

Thx! Enjoyed our stay!

Liked: Staff was great! Facilities were beautiful and well located.
Disliked: Toilet seat was unstable! Needs to be looked at so another guest doesn’t tumble off!Electrical outlet next to sink needs to be fixed - loose connection? I could not get my hair dryer to work in it.

Exceptional

Poor service at a premium...

Liked: Great Location, rooms were nice with comfortable bed. Nice rooftop patio.
Disliked: The service was not great, concierge were unhelpful and bar/restaurant service was slow at times.We also had an issue where someone went into our room (presumably a cleaner) as they took a few towels but didn’t clean our room and left the door ajar (deadbolt was open keeping the door from closing). When we phoned about this they said an investigation would be done. The only thing they looked at was key usage and said the last to leave was ‘the guest’ which was simply not the case. They were rude and lacked empathy for the situation. Thankfully nothing was missing however very concerning their lack of care or urgency on this matter. We have stayed in many luxury hotels/accommodations where the service was matched or exceeded your expectations… I would have expected more from ‘The Ritz’ and would not recommend this hotel.