The Ritz-Carlton Philadelphia Guest Reviews
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Michael, visiting Wells Fargo Center Philadelphia
Wonderful and personal treatment by the staff.
Liked: Superb and friendly service.
Snavely Sat, 7 June 2025
Exceptional
John Wed, 4 June 2025
Exceptional
Vanessa Fri, 30 May 2025
Beautiful building in fantastic location.
Liked: Loved the location and food and drinks in the lobby bar would great
Disliked: The dressing gowns were old.
Sergii Wed, 7 May 2025
Exceptional
Paolo Wed, 9 April 2025
Very good
Gaspar Fri, 4 April 2025
Very poor
Gaspar Tue, 25 March 2025
Exceptional
Jimmi Fri, 7 March 2025
Horrible experience.
Liked: Everything was terrible. 2 person beds really small, they gave us a ‘suite’ upgrade after telling them we would go to another hotel. The suite was last decorated in the 80’s. Airco wasn’t working. We had to wait 3 hours before the kids ‘bed’ (sofa) was made. They charged me twice accidentally and promised me the wrongful charge would be arranged in maximum 3 days. Now almost a week later the amount is still blocked on my card and no reply whatsoever on my emails. Horrible experience. My advice: do a full renovation and re-training of the staff or change the name to YMCA and take a zero off the price!
Disliked: Everything
Burkhart Mon, 17 February 2025
Pleasant
Anthony Sat, 15 February 2025
Exceptional