Passable

The location and comfort of...

Liked: Comfort and materials were very good.
Disliked: When I entered the room, I saw an empty wine bottle left from the previous guest. when I called room service, he said he could not take care of it. i explained the situation to the lobby. i wish the room controls were better.

Very good

Liked: Good location and facilities.
Disliked: The facilities and location are excellent, but the front desk service needs improvement. Upon check-in, the front desk staff said they would directly add my stay points to my Marriott Bonvoy account, but they didn’t. At check-out, another staff member also promised to add the points, but a month has passed, and they still haven’t done anything.

Five star service and luxury

Liked: The service from start to finish was excellent, valet parking and bags taken to the room was a lovely touch. The breakfast choices were excellent including vegan options. Unfortunately the restaurant was not open for dinner with our stay being a Monday evening, but the meal at The Curtain Club was lovely, as were the cocktails.
Disliked: The only real improvement would have been more time at the hotel, which we will certainly do on our next visit, as we were unable to take advantage of the pool and spa facilities, which looked amazing. A couple of little niggles in the room, just a loose rail/handle on the shower door and worn marble/glass around the sink taps, but definately nothing to detract from our stay.

Classy Hotel in good location

Liked: Personnel is extremely profesional. Beautiful classic Hotel.

A place to stay in...

Liked: Amazing hotel! Great location right in front of a train/metro station and a walking distance of many touristic points, such as Branderburg Tor.Very comfortable and silent rooms! Nice restaurant and bar.The breakfast was just fantastic The staff very attentive I would definitely be back!
Disliked: The club level lounge is kind of shy and does not deliver a good value for money.

Exceptional

The stay was good enough...

Liked: The breakfast and breakfast staff were excellent as was the front desk and concierge services.
Disliked: The Ritz bar is famous for being the Ritz bar but it was lacking. Cocktails were top dollar but very small and not well made or even served in the proper glass.

Exceptional