The Rilano Hotel Hamburg

Superb

Liked: It was a nice and pleasant experience and we got the rooms close to each other as we requested + the location and view were very good even though the hotel is located far away from the city centre
Disliked: Some days the housekeeping didn’t come + some of the hotel staff were rude

Very good

Liked: Comfortable and nice breakfast
Disliked: The aircon in the room didn’t seem to do much

Good

Liked: location and breakfast
Disliked: Bed too hard for my taste.

Exceptional

Liked: Great location. Specially for the views of the river and Airbus factory.
Disliked: Staff did not fix an issue about our coffee machine the whole stay.

Nice stay and breakfast, and...

Liked: Nice room with River View, but a bit dusty. Location is optimal when you don't like the city trouble, but at the same time easy to access Hamburg through ferry (via car is quite problematic due to the high traffic). Breakfast was absolute OK.
Disliked: I didn't like that restaurant is closed for dinner during weekends and public holidays

Very good

Very good

Passable

Disliked: There was mold in the shower. The staff was unable to do anything about it.

Elbe riverside location

Liked: Loved the location - it is not central city location, but its on the Elbe riverside, if you have a river side view room that enables you to see the giant container ships and cruises passing by towards Hamburg. Connected to the city center in 30 min by a ferry - small terminal right behind the hotel - great for a tourist visit. Also nice cycling base.Cozy bed, spacious suite - has a balcony.The staff enabled us to leave our car parked on the parking lot on the day of our check-out also after our check-out without an extra charge (otherwise parking costs 5 eur/night) - nice gesture, not self-evident.
Disliked: The carpet is laid accross the entire floor (hallways and room floors) and is not the cleanest (stains visible).