Thank you so much for your hospitality! From my first contact and through our entire stay the staff extended every courtesy and professionalism - qualities I value the most.

Very poor

Liked: The visit was made difficult because you had not registered the information that I sent several times. As a result, we did not have the information to get into the hotel and into our room. You may think "virtual" is wonderful but some of us older persons find it difficult. However, my wife managed to get us in after 30 minutes of phone negotiations. It was very unpleasant.

Pleasant

Disliked: There was no staff onsite. I was told to communicate via text and I did, but never got a response. The only way I got a response was via booking.com.

Good

Liked: Rooftop was amazing. It was also nice to have the opportunity to take a coffee everyday from the floor c.
Disliked: It would be so much better to have a roomservice at least every three days. One week without cleaning is not a good experience.

It was fine, but I...

Liked: Bed was ok, room was fine - great location.
Disliked: The bathroom was not clean - a lot of mold on the ceiling and the walls. Overall staff was unhelpful with early check-in and overall check-in onboarding.

Exceptional

Wonderful location, cozy hotel

Liked: We would stay at The Ridge again. After hearing about no staff, I wasn't sure what to expect. But the rooms and common areas were really clean and had cool decor. Many of the reviews complained about the small room size but we didn't have a problem. It's what to expect in NYC and was fine for us. We never spend a lot of time in our room anyway. The instructions on front door code entry and room entry worked great! The rooftop and basement common areas were awesome. When I called about our TV remote not working and being out of shower soap, they were prompt to respond.
Disliked: Mattress was a bit too firm for our taste but not bad.

fine , not great, served...

Liked: location and cleanliness
Disliked: very small rooms. little space to walk arroyos the bed

Nyc contact less

Liked: Wifi. Bathroom. Air con. Location. View. Security
Disliked: No official bag store in hotel.

Amazing location, good hotel

Liked: We had the ideal view from our room, could see midtown and the one tower from our room so it was perfect for our first trip to NYC. Has a fridge, microwave and coffee machine in our room.Really close to 2nd Ave Station and walking distance to loads of interesting parts of Manhattan. Rooftop offers beautiful views of the city.The location is its big selling point! It also has aircon and is comfy and clean, if not a lil tight but that's expected for the city.There is a communal area/kitchen in the basement and rooftop if you want more space
Disliked: The facilities haven't been updated with new "contactless" policy. There's no one at the front desk, no luggage storage, you have to pay extra if you want your room cleaned during your stay. The online staff are helpful but it's a bit odd.More like one step up from a hostel but it's still safe and clean