The Resort At Glade Springs

Mixed Reviews

Liked: The facility is amazing the entire place is clean and very well maintained we stayed in the Executive suites the room was very clean and well organized but the staff at the front desk was rude and obnoxious when we checked in and they weren't clear on what we needed to do to get fresh linens or how to get trash bags for our room on the second day we were here we needed fresh linens and had to contact the front desk three or four times before someone brought us more towels then the 3rd day i had to stop one of the cleaners and ask them for trash bags and toilet paper for our room as they hadn't been to our room at all it might have been because we brought our dog with us but we were told at check in they would be coming to our room daily to clean and give us fresh linens and they never did so in short would we stay here again probably not at least not for any longer then one night
Disliked: The bed is huge but it's like your sleeping on a piece of plywood it's very uncomfortable

Superb

Very disappointing experience – poor...

Disliked: We booked 4 nights but had to cut our stay short due to an unexpected change in our flight back to Spain. When we informed the front desk, a young man told us there was nothing he could do since the reservation had been made through Booking. After contacting Booking ourselves, the representative was very understanding and agreed to issue a refund for the unused night—but only if the hotel approved it.We returned to the reception, only to be told that the manager was on vacation and could not be reached by phone. Despite promising to resolve the issue within 48 hours, they never got back to us, and the refund was never processed. This level of customer service is unacceptable.In addition to this frustrating experience, the resort itself is outdated. The rooms are poorly maintained, the breakfast is very basic with limited options, and the overall food and beverage services are insufficient for a place that calls itself a resort.We would not stay here again and cannot recommend it.

Exceptional

Liked: Food and selection good

Superb

Liked: Room was very clean and the bed was very comfortable. First time, in a long time that I was able to sleep in.
Disliked: The hiking trails need to be better marked. If the trail didn't go by the road I may have got lost. The cable was a little wonky as well.

Great place to stay in...

My family and I had...

Liked: The resort was gorgeous. All the facilities were well kept, and we thoroughly enjoyed our drive around the resort’s large footprint. We loved the fitness center. Basketball, tennis, pickleball, workout room, bowling… it had everything. All of the employees that we met were friendly, and our breakfast was delicious. We can’t wait to go back.

Bad

Liked: Everything was great besides the actual room. Room was absolutely disgusting.
Disliked: The room. It’ll only let me put in 4 photos but I have 10 of disgusting things.

Very good