The Resident Kensington (formerly The Nadler Kensington) Guest Reviews
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Anonymous Sun, 6 July 2025
Very good
Liked: The upkeep of the hotel was very good. The bathroom installations were clearly above average for London. The staff was very helpful throughout. The location is convenient: between two major tube stations (right between Heathrow airport and the city center of Westminster, with supermarkets nearby) yet at enough of a distance to be quiet at night.
Disliked: Similar to other traditional buildings in the neighbourhood, the hotel has 17 rooms on a floor below the street level – with windows for air and limited daylight, but extremely unappealing views. It worked for us, because we were out and about all day, but it might be bothersome for those who seek to enjoy the elegance of Kensington from within their hotel room.The bunkbed rooms look appealing for children traveling with parents, but our two rooms (bunkbed + double) weren't exactly close on the same floor. Also, the hotel expects one adult guest to register for every room on arrival.
Anonymous Tue, 1 July 2025
Good
Tanya Mon, 30 June 2025
Fantastic stay, would not hesitate...
Joke Thu, 26 June 2025
Wonderful experience!
Liked: Excellent customer service, clean room, comfortable bed. Well equipped kitchenette. Short walk to train stations and easy to connect to various places in London.
Disliked: Everything was perfect.
Lauren Sat, 21 June 2025
Superb quiet choice with 5...
Liked: The staff and bedding were superb! Everything was well designed, clean and easily accessible via Earls Court station.
Disliked: Nothing!
Salman Sat, 21 June 2025
Superb
Dolapo Fri, 20 June 2025
Superb
Christopher Fri, 20 June 2025
Superb
Liked: Staff were so friendly and obliging
Martijn Thu, 19 June 2025
Very good
Liked: nice and quiet neigbourhood + very close to breakfast restaurant and public stransport.
Disliked: x
Samuel Tue, 10 June 2025
Summed up above, but poor...
Liked: Unfortunately I wasn’t able to see it. I booked online after midnight for a room that night, after comparing their site.The booking was to check the day before - which I hadn’t noticed - as imagined this wasn’t possible (the hotels website rolls to the following night at midnight). In the morning, getting ready to stay - I was contacted by the hotel. I realised the booking had been incorrect and asked if this could be rectified. The hotel said it couldn’t and I would be charged full rate as they had to “hold” the room. I challenged this, noting not only was the room not booked before midnight; but I note the hotel itself does not accept bookings directly after midnight - either by web or in person - stating that their systems don’t allow it. I’m quite shocked that even where no cost to hotel (or at best an admin fee), they think it reasonable to charge someone for this; and where they have incurred no loss as the room clearly wasn’t booked. It’s a disappointing outcome and one that is at odds with previous experience of helpful staff and service. Further they know I stay regularly, which won’t be the case again. It appreciate and support businesses earning an honest profit, but this behaviour makes me rather support and trust with customer service - another hotel group.
Disliked: The service