The Resident Kensington (formerly The Nadler Kensington) Guest Reviews
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Write a review
Joke Thu, 26 June 2025
Wonderful experience!
Liked: Excellent customer service, clean room, comfortable bed. Well equipped kitchenette. Short walk to train stations and easy to connect to various places in London.
Disliked: Everything was perfect.
Lauren Sat, 21 June 2025
Superb quiet choice with 5...
Liked: The staff and bedding were superb! Everything was well designed, clean and easily accessible via Earls Court station.
Disliked: Nothing!
Salman Sat, 21 June 2025
Superb
Dolapo Fri, 20 June 2025
Superb
Christopher Fri, 20 June 2025
Superb
Liked: Staff were so friendly and obliging
Martijn Thu, 19 June 2025
Very good
Liked: nice and quiet neigbourhood + very close to breakfast restaurant and public stransport.
Disliked: x
Samuel Tue, 10 June 2025
Summed up above, but poor...
Liked: Unfortunately I wasn’t able to see it. I booked online after midnight for a room that night, after comparing their site.The booking was to check the day before - which I hadn’t noticed - as imagined this wasn’t possible (the hotels website rolls to the following night at midnight). In the morning, getting ready to stay - I was contacted by the hotel. I realised the booking had been incorrect and asked if this could be rectified. The hotel said it couldn’t and I would be charged full rate as they had to “hold” the room. I challenged this, noting not only was the room not booked before midnight; but I note the hotel itself does not accept bookings directly after midnight - either by web or in person - stating that their systems don’t allow it. I’m quite shocked that even where no cost to hotel (or at best an admin fee), they think it reasonable to charge someone for this; and where they have incurred no loss as the room clearly wasn’t booked. It’s a disappointing outcome and one that is at odds with previous experience of helpful staff and service. Further they know I stay regularly, which won’t be the case again. It appreciate and support businesses earning an honest profit, but this behaviour makes me rather support and trust with customer service - another hotel group.
Disliked: The service
Dominic Mon, 9 June 2025
Stayed in small room ,...
Liked: Very clean , comfortable, great location..
Disliked: Only one thing , no shower cap but that was it ..
Anonymous Sun, 8 June 2025
Exceptional
Sara Wed, 4 June 2025
Lovely small hotel with attention...
Liked: Excellent hotel with highly professional, large staff. The rooms are nicely carpeted and so, so nice with excellent, thoughtful detail. It’s quiet yet centrally located a short walk from a commercial street with cafes and the tube. I’d definitely stay there again.
Disliked: There was construction outside our window but we moved to the other side of the hotel for our remaining nights and it was every peaceful. Otherwise a wonderful hotel.