The Resident Kensington (formerly The Nadler Kensington)

Summed up above, but poor...

Liked: Unfortunately I wasn’t able to see it. I booked online after midnight for a room that night, after comparing their site.The booking was to check the day before - which I hadn’t noticed - as imagined this wasn’t possible (the hotels website rolls to the following night at midnight). In the morning, getting ready to stay - I was contacted by the hotel. I realised the booking had been incorrect and asked if this could be rectified. The hotel said it couldn’t and I would be charged full rate as they had to “hold” the room. I challenged this, noting not only was the room not booked before midnight; but I note the hotel itself does not accept bookings directly after midnight - either by web or in person - stating that their systems don’t allow it. I’m quite shocked that even where no cost to hotel (or at best an admin fee), they think it reasonable to charge someone for this; and where they have incurred no loss as the room clearly wasn’t booked. It’s a disappointing outcome and one that is at odds with previous experience of helpful staff and service. Further they know I stay regularly, which won’t be the case again. It appreciate and support businesses earning an honest profit, but this behaviour makes me rather support and trust with customer service - another hotel group.
Disliked: The service

Stayed in small room ,...

Liked: Very clean , comfortable, great location..
Disliked: Only one thing , no shower cap but that was it ..

Exceptional

Lovely small hotel with attention...

Liked: Excellent hotel with highly professional, large staff. The rooms are nicely carpeted and so, so nice with excellent, thoughtful detail. It’s quiet yet centrally located a short walk from a commercial street with cafes and the tube. I’d definitely stay there again.
Disliked: There was construction outside our window but we moved to the other side of the hotel for our remaining nights and it was every peaceful. Otherwise a wonderful hotel.

Superb

Liked: The location amazing, staff very friendly
Disliked: Some rooms are very small as a dorm. Some stairs.

Exceptional

Liked: Location and kitchenette in room.

Exceptional

Way above our expectations, we...

Liked: Everything was perfect , Our room was pristine and the staff were so friendly and welcoming
Disliked: Nothing it was perfect

A single bed isn’t satisfactory

Liked: A single bed isn’t satisfactory
Disliked: See above