The Residences at Biltmore - Asheville

Passable

Liked: Location
Disliked: Bugs bugs bugs

Fire alarms going off during...

Liked: It’s in a great location for visiting the Biltmore. The Azela restaurant had very good food.
Disliked: The kitchen counter and coffee table had sticky stuff on the surface like they were not wiped down before we got there. I cleaned them myself and wasn’t going to complain. The shower filled with water to our ankles within minutes of showering. Again, wasn’t going to complain. My complaint stems from the following: At 2:35am we were awoken by the fire alarm in our unit. We quickly dressed and went outside. The fire alarms were going off in our entire building. All of the people seemed to be outside. We were standing in the parking lot listening to the alarm waiting for some kind of communication as to what was going on. A man continually called the front desk and no one answered. After approximately 8 minutes, I called 911 to find out if they were aware of the alarm. The dispatcher told me they did NOT know about an alarm at our address. While I was on the phone with dispatch, the alarm turned off. There were many of us in the parking lot not knowing if it was safe to go back inside. When we went back in, I called the front desk and left a message. No one ever called me back. We finally fell asleep around 5am. When I went to check out this morning, I asked to speak to a manager. The woman at the desk told me she is the manager. When I asked if she was aware of the fire alarm she said she was and she said the fire department had come out and cleared it. That’s funny, because why would the dispatcher tell me that they were unaware of the alarm. Is the alarm connected to the fire department? I told the manager I did not feel safe last night. She apologized and said there was only one person on duty at the desk over night and he couldn’t tell everyone it was safe to go back inside. We never saw a fire truck. We never saw anyone who works for the property. They could have driven up and down the streets and told us it was safe to go back inside. She also said two people were cooking and set off the smoke detectors in two different units. Really??? Two? At 2:35am? Hmmm.

Good location, very clean, and...

Liked: Location was great and the rooms were very spacious.

Perfect place to stay with...

Liked: I was pleasantly surprised I expected a hotel room but this is actually a 2 bedroom condo!
Disliked: Their were three doors that looked like they open to a balcony. But there was only one that had a balcony the other two did not open to a balcony, you open the door and it’s just a handrail like you would have on a balcony, straight across the front of the door. Keep in mind, we’re three stories up! So if I had adventurous kids it would worry me they might try to climb on it and fall.

Very good

Disliked: Could not get the Azalea Restaurant or the front desk to answer for take out, so we called outback. They brought our dinner in 20 minutes.

Exceptional

Liked: Clean, well-appointed, great location.

Exceptional

The location was excellent to...

Liked: Location
Disliked: The elevator didn’t work the bathroom shower wasn’t clean good enough. The bed was hard other than that OK

We enjoyed a place to...

Liked: This property was in a great location. It provided everything we needed. All the extra space gave us an extra dimension of comfort that we weren’t expecting So nice!
Disliked: It was a little hard to find the office at first but after we got acclimated it was cool