Name: The Refinery Hotel
Address: 63 West 38th Street, New York City, NY
Telephone: (888) 406-7656
Rating: 4.25

The Refinery Hotel Guest Reviews

Overall Average Score:

Excellent (4.3 out of 5)

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Very good

Exceptional

Liked: Staff were excellent
Disliked: Only stayed 4 nights but there were private functions on 3 nights restricting access to rooftop bar for us

Great location, but service and...

Liked: The location is excellent. The size of the rooms is also very comfortable.
Disliked: Our particular room had several issues. Some of the lights would not turn on, the set up of the room was a little haphazard, and there were a few fixtures in the bathroom that seemed incredibly old and were flaking. We also had some issues upon check-in, where one of our tools was not ready until quite late after normal check in time, and the lock on the door did not work properly, despite having changed out the key three times. We also asked the front desk to make a reservation for us at the rooftop restaurant, but only we got there, after haven’t been told it was booked, they have no record of our reservation

Exceptional

Good

Liked: The cleaning of the rooms were awful. Dust everywhere.
Disliked: Room cleaning. Lack of attention to details

Very good

Exceptional

wonderfull

Liked: rooms beutifull decorate, simple but creative and very clean. The staff its a excepcional

Little gem in the heart...

Liked: The design, the atmosphere, the staff, the location, the high ceiling in the room.
Disliked: Details in the bathroom: missing bars to properly dry the bathtowels, and not enough shelves to put our stuff.