Exceptional

Too expensive for the amenities...

Liked: Beautiful design and location! Great service from the valet staff.
Disliked: When we arrived the front desk receptionists weren’t informative, they didn’t tell us anything about the property, bars, restaurants, amenities, just gave us our room keys and that’s it. I felt like it was a missed opportunity. We paid $1,500 for 2 nights and the hotel felt like just another hotel, not luxurious, the lobby bar looked closed, no welcome drinks or any kind of special welcome treat.

Passable

Liked: Great staff - very accommodating and helpful
Disliked: The furniture in the rooms were stained, the pool lounge chairs were too close and the food in the pool area was better under last ownership

Exceptional

Good

Liked: Nice looking property
Disliked: Shower was poor, no dresser, very expensive

Very good

Save your money and stay...

Liked: The rooftop atmosphere, the gym and overall location. These are your only pluses.
Disliked: Upon check in we were notified we were overcharged- $35k for 4 nights- blamed booking.com when in reality it was their management's fault. Nothing like flying through a rainstorm and checking in late at night to be told of this mistake. They fixed it, but it was drama we could have done without. As the moment we checked into the room we were calling the credit card company and booking.com before even unwinding from the flight and transportation to the hotel. There is one elevator working, very inconvenient to wait for as you cannot take stairs up. The coffee shop closes at 3pm, ridiculous. We were there 5 days and I never saw the bar open once. The maid didn't come in to clean until almost 4pm and considering my husband was working in the room this was really inconvenient. Horrible connection to wifi. We could only make phone calls from the corner of our room near the window or had to go downstairs. Should have stood at the Hyatt like we did last year.

beautiful facilities but won't stay...

Liked: loved the gym and rooftop pool setup
Disliked: honestly the fact that you can't check in until 4pm, but check out is 11am and if you ask to extend you're charged for the full day is not acceptable. it was difficult to adhere our VACATION schedule and flight times to those limited times and it's not fair for guests.

Exceptional