The Rabbit Hotel & Retreat

just ok

Liked: breakfast good
Disliked: Noisy traffic , couldnt sleep.

Exceptional

Exceptional

Superb

Superb

Disliked: Breakfast. Was waiting about 30mins for warm food and when it arrived wasn’t very nice

Very good

Exceptional

Liked: Everything. Especially how friendly the staff was.. There wee dog was the cutest.
Disliked: Nothing

Disappointing

Liked: The spa
Disliked: Pillows were like bricks was promised a double king size and it was 2 single beds pushed together and the security man asked us to keep the noise down so we did then kept coming into our loft and standing outside the door listening to us and turning outside light on which freaked us out trying to sleep at 4am

Galgorm you are so much...

Liked: Liked the hotel on paper, seemed to be a modern space with adjacent spa for a relaxing few days! Advertised as a luxurious place to relax and get pampered.
Disliked: I have already contacted the hotel and conversed unsatisfactorily with ‘Joanne.’I recently attended for a family wedding at this hotel, staying in a room with an outside bath, which cost £345 per night. At this price point, I expected a certain level of service and luxury, but unfortunately, my experience fell far short of those expectations.Upon entering the room, we were greeted by an overpowering unpleasant smell. Unsure if this was cleaning products or air fresheners, to mask other issues. There were unwrapped fire lighters in the room, located in a log basket with matches beside bed. Smoking was permitted in the external area of the room, which detracted from the ambiance we were hoping for.Of the limited room seating the bench seat in the bedroom was not secured to the frame, and I ended up falling off it, which could have resulted in a more serious injury than embarrassment.While at the spa, we were shocked to find three couples engaging in sexual intimacy, which created an uncomfortable atmosphere. The experience was so poor that we decided to leave early. When we provided feedback to the hotel, their response was dismissive. They suggested that it was "not our vibe" and that our departure due to the unpleasant smells, the fall, and our discomfort with the behaviour in the spa was simply our "choice." We had booked in to attend a wedding and the fact that we felt we had to forgo this because of experience should have spoke volumes to our distress and disappointment with this hotel.This experience does not reflect the standards expected from Galgorm group and its not possible to recommend this hotel based on our stay.