The Queen's Gate Hotel

Liked: Very clean.
Disliked: Room quite small.

Exceptional

Superb

Very nice hotel and very...

Liked: Nice staff. Well maintained, very nice rooms and very clean.
Disliked: No room service in the evening, so couldn’t order any food or drinks to the room.

Exceptional

Did exceed my expectations actually...

Liked: Room was good size for London and the clean and modern with Nespresso machine, iron and ironing board and hairdryer as expected. Water in the room was also plentiful.
Disliked: The breakfast in the basement was a disappointment and felt either understaffed or disorganised. Not enormous choice either.

Very pleasant experience

Liked: The room was very well appointed and the wi-fi was excellent for a Teams call. Very comfortable stay. Staff were friendly and helpful

Exceptional service – above and...

Liked: During my recent stay at The Queen’s Gate Hotel, I encountered an unexpected and stressful problem — I had accidentally left my passport at the hotel while travelling to Manchester for a flight the next day.What followed was an extraordinary display of care and professionalism from the hotel manager, who took full personal responsibility for assisting me. She spent several hours of her own day helping to arrange an urgent shipment via UPS, communicating with their service team and following up repeatedly to ensure the passport would reach me in time. Her dedication, calm handling of a high-pressure situation, and willingness to go far beyond what is normally expected of hotel staff made a huge difference.This kind of genuine support is rare to find and deserves special recognition. My sincere thanks to the manager and the entire team — your commitment to your guests is exceptional.Highly recommended hotel not just for comfort and location, but for the people who truly care.

Disappointing

Disliked: bathroom was absolutely tiny

Lovely hotel.

Liked: Great location, clean, great breakfast!