The Queen Mary

It was great but it...

Liked: Staff was great the room was clean great view I really like this stay
Disliked: Only thing I didn’t like about queen Mary that you have too pay for parking each night you literally stay there if you don’t punch your ticket when you get out the property they charge you again I literally had too pay for 100 dollars of parking lot ….man I stay there Friday the 13 man I had too wait 1 hour too get In queen mary why don’t they have a vip entrance for guest that staying there I understand they wana have there event by why is it that paying guest gota suffer too I paid 800 for 2 nights ..will I stay here again hell no man i was eating comfortable my in and out at 11 or 12 midnight and the fire alarm sounded I was so piss man one of the idiot that came too party pull the alarm but we stil had too get out the boat ……staff members are great and professional I give them that

It was nice for a...

Liked: It’s an interesting place to stay and had a couple good entertainment options.
Disliked: The room was freezing and there was no way to get it warm.

Exceptional

Exceptional

It was a relaxing weekend...

Liked: love the location
Disliked: Lack of options of sitting in the room besides the bed

Sauna Room from HELL onboard...

Liked: Beautiful Classic Ocean Liner !! I truly haven't seen her looking so good in Decades! Observation Bar was a lively crowd, Excellent Food, Great Cocktails, & Fun Karaoke!! Promenade Cafe had a lovely Breakfast Buffet, and Thoughtful, Attentive Service Staff.
Disliked: Our (interior) stateroom was stuffy and blisteringly hot. Upon checking with the front desk staff about the temperature, we were assured that although the A/C takes a little while to get going, that by the time we returned from dinner, drinks, & karaoke, it should be cooled down to a comfortable temp. On our return to the cabin (4 Hours Later), the temperature in the room was STILL OVER 80°F!! Once again I reported the problem to the Front Desk, again, and was (rudely) told there was nothing they could do about the temp. I requested an alternate room, to which I was told that I would have to pay for an upgrade if I wanted a cabin with functioning A/C, or a room with a window to open. They didn't even offer a fan. We lay awake All Night Long, making frequent trips out to the deck where it was a cool 60°F. To add "Even More Insult" to an already Bad situation, on our 3rd trip outside to cool down, we were admonished severely by hotel staff for going out on deck in the middle of the night. (As if we had another option to remedy our misery at that point!) On Check-out in the morning, I (again) shared my concerns with Front Desk Staff. Where I was told to write a letter to their sales department for remedy. I've NEVER received a Refund (Partial or Full), an Apology, or even an email acknowledging that our night was Horribly Miserable. Highly Disappointed!!

Good

Liked: Beautiful, historic ship. Clean and comfortable.Staff were okay but not great.Location is okay, but it's a 45 minute walk or an uber in to town.

Very good

Superb