The Place

Very good

Good location but there are...

Liked: Staff
Disliked: Tiny room and nosy at night

OK hotel but expect small...

Disliked: The room was very small and in a basement with only an operable sky light for natural light and ventilation. Not what we had expected for this price class!

Tattoo trip

Liked: The Place was in walking distance of the Botanical Gardens which was a welcome respite from the busy city centre.The Tattoo was amazing as was the atmosphere of the Festival. Good location for city centre
Disliked: The room was very small considering the amount paid. My husband felt very claustrophobic.It did us for 2 nights, and I understand that the cost is higher during the peak season but for what we paid- it wasn't worth it.You could leave by another door, other than the front door which was supposed to close behind you but it didn't and we made sure it was closed, but others didn't necessarily do the same.We came back from the Tattoo at nearly midnight and walked straight through the front door, with no one around , with reception off to one side. Anyone could have walked in.Not happy with security of the place.Took our own breakfast as the cost for in house breakfast was too pricy for us.

Avoid

Liked: Nothing
Disliked: A 4* hotel?Am not sure.Definitely 2*Carpet tiles throughoutBeds are very datedBar is barely open and not manned

Pleasant

Good

Great location but very over...

Liked: The location was excellent l situated on the quieter side of the city, yet just minutes' walk from trams, buses, trains, and a shopping centre.Staff were pleasant and as accommodating as possible throughout our stay.
Disliked: Unfortunately, our stay was disappointing. The pillows were extremely soft, offering no support, and when we requested firmer alternatives, we were told there were none available apart from the same type.The room itself was very small, with no air conditioning and only a skylight that was on a timer and limited to a ‘vent’ setting. The heat was overwhelming.Both the iron in the room and the replacement we requested were broken, despite one having a safety check sticker stating it was inspected in May 2025.The bar lacked any real atmosphere and was only staffed upon request by the receptionist, which made the hotel feel more like a stopover than a welcoming place to relax.We paid £561 for two nights, and that didn’t even include breakfast. With the Premier Inn less than 30 seconds away, that would definitely be our choice next time.

Exceptional