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AustraliaThe Pillars Hotel & Club Guest Reviews
Overall Average Score:
Excellent (4.3 out of 5)
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Ines Thu, 28 March 2024
Exceptional
Jean Sun, 10 March 2024
Lovely but costly
Liked: Excellent food and accommodations, although pricey.
Disliked: No breakfast included this time.
Zarif Sat, 9 March 2024
Exceptional
Angie Tue, 27 February 2024
Very good
Mike Sat, 24 February 2024
Lovely, peaceful boutique hotel in...
Liked: Location was great, near the beach and backing onto the waterways. Very intimate boutique hotel, Very comfy bed with lovely linen. Staff are very friendly and helpful. Lovely pool area and an area to dine near the waterway if you are inclined.
Disliked: Didn’t quite like that they spread all the dining facilities into the Lounge on the Monday evening so we couldn’t use the lounge area initially, but they did make space for us later. There was some building noise from nearby construction, but that isn’t the hotel’s fault, and it didn’t spoil our trip at all.
Patrick Tue, 20 February 2024
huge construction side next door...
Liked: The location of the hotel is great.
Disliked: It is not advisable to stay in this hotel for a while.The reason for this is a skyscraper construction side right next door. They are working 6 days a week and starting even on a Saturday around 6.30 am. Construction sides happen. Nobody to blame.Not to mention this during the booking is something else and not acceptable. Especially not for a guest who requested a quite room. You hear the noise in your room, around the pool, on the loungers and on the deck (restaurant) all day long. When I complained I was informed by the receptionist that the manager wants to let me know that there is nothing they will do for me as I have booked via booking.com.So that's what they did: nothing. Beside this the hotel is also not quiet without construction side as the deck of the restaurant is very popular and full of loud guests right infront of all the rooms. The towels were not clean and regularly not available at the pool.I believe this hotel has a serious service problem.
Schwarz Thu, 1 February 2024
Very good
Julie Mon, 15 January 2024
Superb
Tracy Sun, 31 December 2023
Ok for a couple of...
Liked: Was small hotel that was nice friendly staff near beach
Disliked: Heard people in next rooms talking very thin walls , rooms small even though had suite and toilet kept flushing in night
Marcel Mon, 25 December 2023
Superb
Liked: A nice spacey place. Very clean. Very friendly staff.
Disliked: We stayed not in the main house, so the location is not on the inlet. Not very sunny at the pool, because of the surrounding high buildings.
