Exceptional

Do not stay at this...

Disliked: We stayed at The Pierre for a night. we got into our first room and I opened the sheets to find blood stains I called the front desk and Anna helped me move to an new room. once we got to the room it was hot we put the thermometer to 56 yet it stayed at 78 we decided to grab a quick bite and left the room when we got back the room was still boiling hot and the hallway was so hot we were sweating but we were running late for dinner reservations so on our way out we told Anna again to go into the room and figure it out because we could not breathe. After we got back we thought it was solved as none said a word to us on our way in we played and went to bed only to wake up an hour later drenched in sweat. the windows opened a crack and they had a window sill so we were so desperate we laid no that window sill. My husband woke up later to severe back pain and we found out today he has a pinched nerve probably due to sleeping on wood. The sheets had stains the covers had huge holes the curtains had holes and were coming off the rod and this definitely is not a 5 star hotel.That very early morning I was down there and spoke to a young lady who said she would refund some of my money which In my opinion just isn't enough I still even got charged for mini bar! but thats not the worst of it...The next day I got contacted but the director of The Pierre who blamed me for damaging his furniture in the room and being rude!!!!!! He even told me not to ever come back to his hotel!! On our way out we were in such a rush to run out of this horrific place my husband did get loud but that is understandable as I did apologize to the girls and said he was upset from limping and having to sleep on a window sill in a 5 star hotel. I told the Director that we apologized for the incident but if he had a stay like us he would feel the same. But he was rude and ended up blaming us for ruining furniture and being rude which we absolutely DID NOT ruin anything!!!

Exceptional

Exceptional

Liked: We stayed at the hotel for 10 days during the staff could not have been more kind and helpful. Best hotel we have stayed at
Disliked: Location and the staff

Exceptional

Liked: Everything was perfect

Very good

Liked: Comfy bed Helpful concierge
Disliked: Net curtains looked old & a bit grimy

Exceptional

Liked: Great Hotel, would definitely stay there again.

Exceptional

Exceptional

Liked: Incredible. Good old fashioned service - nothing is too much trouble, always with a smile. Everything. I liked everything.