Leo was fantastic - getting us cabs and cars as we were on an insane schedule. Neat, clean and wish we could have stayed longer. Would stay again in a heartbeat.

Liked: Leo

Very good

Liked: Location was excellent and luggage storage goodBed was comfortableLinen was clean
Disliked: No jug to boil water to make a cup of tea and no tea bags

Good

Liked: Great location, next door to Westfield mall.
Disliked: We had to self park. It took my boyfriend 25 minutes to park the car once he dropped me off in front. He has to go all the way around crowded and one way streets, although the garage is underneath the hotel. I wish they emailed us to let us know to pull directly into the garage since we had passed it in the way in. Cheaper garage right across the street, but public with no security. I could hear every single word the people above us were saying. There was a vent in the bathroom that completely allowed sound to travel through. The walls were so thin I could also hear the convo from the couple next door. The room was dated but clean.

Great location, quite sufficient hotel...

Liked: Great location near Union Square, Westfield San Francisco Centre and within a 5-minute walk of other popular sights. Near the city center; shopping, sightseeing, restaurants & bars nearby.
Disliked: It's a busy street, so you'll hear noise and sirens nearby. Rooms were small & dated, Air conditioning really not effective but sufficient.

Would not recommend this place

Liked: Nice friendly workers
Disliked: The parking was hidden and only lets 1 car come in or get out .. Took 30 minutes just to park and took 45 minutes to find the parking. Rooms have no microwave and very small and other little things that won't mention

Great location for activities but...

Liked: The pillows were really comfortable and the bed was huge, a true king size bed.
Disliked: The elevators were uncomfortably small, like only 3 people can comfortably fit. The bathroom was extremely small and aged. Meaning I bumped into the toilet as soon as I walked in, the toilet flushes really loudly because the plumbing is old and the shower didnt even get hot. Also the bed was super noisy just sitting on it made a loud creaking sound plus it was super firm, plus we were on the street side so people yelling and cars zooming by all night and morning was really annoying. let's just say that I didnt sleep well.Upon checkout the lady who checked us out didnt care to ask how out stay was, otherwise I would've told her all of this as well.

Great place at a reasonable...

Liked: The rooms were clean. There was noise from the street and the other room but not so bad some ear plugs couldn't handle. Our room was facing the street and on the 3rd floor, so we heard the traffic and people. This place is very close to everything, Union Square, shopping mall and many restaurants. The room was clean and comfortable.
Disliked: I would have liked to open a window. They were locked shut. The air system was not the best.

Close to convention site, little...

Liked: Staff was pleasant and helpful. Nice to have refrigerator in room.
Disliked: Bathroom small, no place for items, bath tub worn and old looking. Paint peeling off inside of closet door. Pillows were miserable.

Exceptional

Cute little 1950s like hotel