Leo was fantastic - getting us cabs and cars as we were on an insane schedule. Neat, clean and wish we could have stayed longer. Would stay again in a heartbeat.

Liked: Leo

Good location for our activities

Liked: Friendly and helpful staff

Liked: Staff was nice. Community spaces were nice
Disliked: The walls all had scrapes on them. Seemed run down. Needs a paint job inside. And the shower takes 10 full minutes before it gets hot

Liked: Compares very favorably, and in some ways exceeds (coffee in room, comfort & size of room, brand quality of toiletries, plushness of towels, helpfulness of the staff, proximity to Moscone Center), several more costly 4 star hotels!

Liked: The overall hotel was perfect. Customer Service however is not very friendly.
Disliked: The hotel parking company is horrible. They drive your car like a nascar trying to park in small spaces. Upon receiving my car with a brand new dent/scratch down the side, the hotel refuses to pay for it, let alone admit fault. do not use their parking lo

Liked: The room appeared old but clean. The beds were very comfortable. The staff were very helpful. The location was excellent.
Disliked: We had to call the desk to come up and adjust the air conditioning because there was a knob missing.

Liked: Location
Disliked: Dated room

Liked: The hotel is vintage, which is fun when you are in San Francisco. It looks like they've worked to keep some of the vintage elements while updating everything. The room was clean, and the bed was very comfortable.
Disliked: The room was a bit small, and the hotel seemed to be somewhat lacking in amenities for the price, but that's what you get when staying in a prime location in downtown San Fran.

Liked: Staff. Classiness. No wait elevators. Very Upscale 4story mall 2 blocks away.
Disliked: Homeless people in the area. Next to the Tenderline area of San Francisco.

Liked: Awesome location. Kept up pretty well though. Upgrade to king size bed was nice.
Disliked: Small bathroom.