Overall, great stay. Only issue was upon check out. I had paid for the room in advance, yet received a bill for $250. It was my name and room, but nothing else matched. The front desk was not helpful and almost rude. It was their mistake and they cleared it up. Not a single, "I'm sorry". The word, sorry, goes a long way with me. Check your bill on the way out!

Liked: Everything else was great.
Disliked: Bad taste left with the final billing process.

Liked: Excellent staff, excellent location for Summerfest.
Disliked: Having to pay for Internet from the room.

Liked: It's a lovely and historic building with lots of character and the staff from front of the house to the bartenders, maids, and concierge were all incredibly friendly and helpful. food in the cafe was terrific
Disliked: I am being picky here but I thought the pool was over chlorinated and I was disappointed there was neither a steam room nor sauna or hottub

Liked: I thought our room was very nice.
Disliked: I did not like the room service, we requested a bucket of ice and a microwave and it never came so we contacted a manager.

Liked: The friendly staff from the front desk to the bellhops made us feel more than welcome.
Disliked: Not that I can think of.

Liked: Location and beautiful lobby. Spa services were very nice.

Liked: Great grand building. Staff was excellent.
Disliked: Not really

Liked: The lobby, the staff and the 23rd floor
Disliked: I stayed in the old part of the hotel. It wasn't my cup of tea, however the ambiance and warmth made up for it. (The sink (stopper had crud surrounding it) and tub surround( soap scum) weren't the cleanest.)

Liked: From the minute I pulled up to the valet, to the minute I departed it was am amazing experience! The beauty, history, comforts, staff, food....it all went above and beyond my expectations! I can't wait to go back and this time I will stay longer!
Disliked: The only thing I didn't like was that I wasn't able to stay longer. I plan on going back for more than just one night soon!

Liked: Excellent location, clean and comfortable rooms. Upscale and classy.
Disliked: Nothing.

Liked: The staff was amazing!
Disliked: There was blood on our bedding in 3 different spots. When our comforter was replaced it was replaced with a skimpy quilt. Made for a chilly night.