Overall, great stay. Only issue was upon check out. I had paid for the room in advance, yet received a bill for $250. It was my name and room, but nothing else matched. The front desk was not helpful and almost rude. It was their mistake and they cleared it up. Not a single, "I'm sorry". The word, sorry, goes a long way with me. Check your bill on the way out!

Liked: Everything else was great.
Disliked: Bad taste left with the final billing process.

Liked: Excellent staff, excellent location for Summerfest.
Disliked: Having to pay for Internet from the room.

I was wonderful!!

Liked: Staff was amazing. Cleanliness was great.
Disliked: Something did bite me in the bed overnight-not sure what i was. I have two bites on my ankle.

Exceptional

Liked: Gorgeous building.
Disliked: Should have valet or directions on the Wisconsin Ave entrance. That?s where the gps directions lead you to that entrance.

mediocre and left things to...

Liked: the hotel is gorgeous aesthetically.
Disliked: they don?t clean your rooms bc of ?COVID?. every hotel I?ve stayed at the past year from mid range to luxury is fully cleaning rooms again. A luxury hotel four star not cleaning rooms now is unacceptable. even more unacceptable is they don?t tell you this upon booking or check in. the staff came and dropped off towels and took my $5 tip but didn?t clean my room. if they can come inside and drop towels, what is the difference in coming in and cleaning it? you?re inside?I see nothing here that is about COVID. it?s about saving money and still charging us $260 a night in WI when it?s 40 degrees.

fabulous historic place, Stephanie was...

Very good

Liked: Love the old hotel, great rooms, great amenities.
Disliked: Little pricey, but overall great.

Superb

Exceptional

Very good

Very good