The Peninsula Beverly Hills

Very disappointing stay – rude...

Liked: Nothing to like.
Disliked: Extremely Disappointing Stay – Not What You’d Expect from a Luxury HotelOur recent stay at The Peninsula Hotel in Los Angeles was extremely disappointing and far from the standard we expected. From check-in to check-out, we encountered consistent issues with both the service and cleanliness.Firstly, the staff was surprisingly rude and unaccommodating throughout our stay. The front desk experience was unpleasant, with unhelpful and dismissive attitudes that made us feel unwelcome from the start.To make matters worse, the room was not properly maintained. A kettle brought to our room was not only dirty but also had visible mold inside — an unacceptable oversight for any hotel, let alone one of this supposed standard. Around the hotel, we noticed carelessly left cleaning wipes hanging in multiple places, adding to the general feeling of neglect and lack of hygiene.Finally, during check-out, we were incorrectly charged for breakfast we never had. The hotel attempted to add a bill of $81–$90 to our account, which we firmly disputed. This left us with a lasting negative impression and a strong sense of frustration.Overall, this was a deeply unpleasant experience, and I would not recommend this hotel to anyone expecting genuine hospitality, cleanliness, or professionalism.

Peaceful oasis for July 4th...

Liked: Comfortable, quiet, and old-world elegant with a lovely garden in the courtyard. High tea was delightful. We were able to see fireworks from a cabana by the pool. The staff was kind in a way that felt genuine.
Disliked: IPad in room didn’t work. No coffee in room but coffee until 8 am in the lobby.

Exceptional

Exceptional

Exceptional

Passable

Disliked: The location is beautiful. But the staff was so incredibly disappointing. When I tried to book an afternoon tea reservation the hostess was so rude and dismissive. The restaurant was also very rude. It amazed me to be spending so much in such a high end hotel and have such rude and dismissive staff. It was repeatedly unfortunate and affected my stay.

Exceptional

Liked: Breakfast was wonderful and the staff thoughtfully provided a cake / pastry for our anniversary
Disliked: I thought the room would be a bit more spacious but that’s not a big deal. I think I understand why cars must be parked and retrieved by valets, and yet when all the occasions for tipping are included and when one doesn’t always carry cash, that can be a bit stressful for one who wants to honor labor

Superb

Superb