Stayed 3 days during 'Memphis in May'. Within walking distance to everything. Great service, especially Kemp and Charles. Loved the ducks. Looking forward to returning.

Liked: Great atmosphere; great service.

Extremely disappointing

Liked: The rooms and beds were very comfortable. The festive vibe and public area decor was great
Disliked: The service in EVERY area was terrible. Thanksgiving dinner at the hotels restaurant Cappriccio Grill almost brought me to tears, it was close to inedible. I was so excited to have my first ever Thanksgiving dinner in USA, excited to have turkey and all the trimmings but instead got a plate of four mini slices of rolled ?turkey?, 4 beans, a scoop of something inedible and cranberry sauce. In the lobby bar it was really difficult to get served, in one instance I waited 30 minutes and left without a drink. Check in staff were aloof and borderline rude. In the deli area, the coffee servers were downright rude. The corner bar - again, staff aloof, hard to get served in busy hours but then get ignored when it?s not busy. Food was terrible. I complained to the waitress about the water consistency of the Sauce with the prawns and was told ?oh well?. Self parking is a long walk from hotel registration and very difficult, up and down stairs and ramps with luggage. Would I stay at this expensive hotel again, NO, not at any price.

it was great

Liked: the history of the hotel
Disliked: the crowds to watch the ducks

Exceptional

Beautiful hotel especially the lobby,...

Liked: Historic setting, lobby bar/area, activities in lobby, pool, size of room
Disliked: Too busy, no preference given to hotel guests during busy activities in hotel lobby visited by many people not staying in the hotel, didn't get the feeling I was appreciated as a hotel guest, bathroom too small

Exceptional

Liked: The ducks and location

Lovely staff great location

Liked: Hotel amazing esp the ducks
Disliked: Room felt damp

Fabulous

Liked: Convenients and staff with the accessibility of great eateries nearby! The king size bed and pillows were just like home!!
Disliked: The price of food inside the hotel and the fees for the room services were outrageous! And the bathrooms and tubs were small for the price!!

Superb

Loved it

Liked: Restaurant was excellent. Best grits I ever had.
Disliked: Self parking was a bit far away